Could it possibly be a file association problem. I have installed Adobe Photoshop Elements 3 and Corel Photopaint 12 since I have puchased the laptop. I can't see these 2 programs causing my troubles but I don't remember having the problem before I did. Has anyone got any ideas.
I keep losing sound on my laptop
Started by
jimfu2
, Oct 07 2005 01:11 AM
#1
Posted 07 October 2005 - 01:11 AM
Could it possibly be a file association problem. I have installed Adobe Photoshop Elements 3 and Corel Photopaint 12 since I have puchased the laptop. I can't see these 2 programs causing my troubles but I don't remember having the problem before I did. Has anyone got any ideas.
#2
Posted 07 October 2005 - 08:22 AM
Topic- Audio Problem
Date- 7th Oct-2005
Poster - jimfu2
There [May be (??)] a few BIOS settings dealing with this They are probably OK but lets verify them 1st -
(1) - [Integrated Peripherals] > verify [Onboard AC97 Audio Controller = [AUTO] or [ENABLED]
(2) [PnP / PCI Configurations] > verify [PnP] = [ENABLED]
(3) [PnP / PCI Configurations] > verify [Resources Controlled by [AUTO(ESCD)]] = AUTO(ESCD)]
Next lets prepare [DEVICE MANAGER] to show Non Present Devices & see what we can observe You said that Device is functioning Properly Lets see if you have more than 1 Driver installed as (Non Present) And see if you have any [Non Present Devices] with YELLOW WARNINGS
But 1st you need to Prep [DEVICE MANAGER] to [Show Non Present Devices] By the following 1 time 2 step process
______________________________________________________________
Preparation Process for [DEVICE MANAGER] to View [Non Present Devices] This is a 2 Step process that needs to be done only once
Step 1 Set [Folder Options] to [Show Hidden Files & Folders]
Step 2 Set [Device Manager] to [Show Non Present Devices]
______________________________________________________________
Step 1 Open [Control Panel] and set [Folder Options] to show [Hidden Files & Folders] (1 time process)
(1) Click [Start] Button
(2) Scroll up to [SETTINGS] > Click on [CONTROL PANEL]
(3) Open [Folder Options]
(4) Click on [VIEW] Tab
(5) Scroll down to [Hidden Files & Folders]
(6) Click the [SHOW HIDDEN FILES & FOLDER] Option
(7) Deselect OPTION [Hide Protected OS Files Recommended]
(8) Click [OK]
(9) Close [Control Panel]
_________________________________________________________________
Step 2 Prep [DEVICE MANAGER] to view [Non Present Devices] ( 1 time process)
(1) Right Click [MY COMPUTER] > Click [PROPERTIES] on Drop Down Menu
(2) Click [ADVANCED] Tab (on System Properties)
(3) Click [ENVIRONMENT VARIABLES] Tab -
(4) Under [SYSTEM VARIABLES] Section Click [NEW] Tab
(5) In [NAME] Section Type devmgr_show_nonpresent_devices
(6) In [VALUE] Section Type the number 1
(7) Close out by Clicking [OK] Tabs 3 Times (3 levels/panels to close)
(8) Click on [START] Button > Then click on [RUN]
(9) Type devmgmt.msc and then Click [OK] This will open [DEVICE MANAGER]
(10) Click [VIEW] on Menu > Click [Show Hidden Devices] on Pop Down Menu
(11) View [Hidden Devices] Indicated by Faded Gray Print (Close when completed)
(12) Restart Computer (To ensure a good [Initial] beginning -
_________________________________________________________________
Now Open [Device Manager] in Normal manner & Set [VIEW] options to [SHOW HIDDEN DEVICES]
Standard Process to Open [DEVICE MANAGER] with [Show Hidden Devices] Option set -
(1) Right Click [MY COMPUTER]
(2) Browse down [Menu] to [Properties] > Double Click to Open Properties Page
(3) Click on [HARDWARE] Tab
(4) Click on [Device Manager] Tab
(5) Click on [View} on Menu Bar
(6) **Click on [Show Hidden Files]**
(7) Expand Folders as reqyired
(8) You need to double left click or right click each line to reveal additional info
(9) [Non Present Devices] will be denoted by (Light/faded gray print)
** Step 6 will have to be set to [Show Hidden Files] on each opening of [Device Manager] **
___________________________________________________________________
Now Browse thru you need to Expand Folders & either Left Double Click or Right Click all lines to see more info you are now looking for the [Muted/faded gray] Devices with Yellow Warning Signs or have a Bold repeated instance of same name
If you do have a faded gray instance & bold instance That is indicating that either 2 Drivers are installed or you have some remains of a previous Driver
Now you will see a lot of Non Present Devices That is ok you just dont want to see many with the same name These [Non Present Devices] (The Proper Ones) are kind of a place Holder for PnP when the Device is either [TURNED OFF] or [DISCONNECTED] so when they are turned ON or CONNECTED PnP will not try to reinstall The devices will simply play/function as usual [EXAMPLE] You do not always Turn Printer ON but when you do you just want it to print Not to be reinstalled each time So when you do Turn the Device off You will see the transformation of [Device Present] to [Non Present] change from Bold to Faded gray
This is more evident with USB Devices than with non USB USB Devices are PnP Compliant
Anyway see if this brings out any clues as to what is happening with Audio If nothing else you will be able to see some USB Problems/Issues by using [Device Manager] set to [Show Non Present Devices] Just remember to set [VIEW OPTIONS] to [See Hidden Devices]
Jack123
Date- 7th Oct-2005
Poster - jimfu2
There [May be (??)] a few BIOS settings dealing with this They are probably OK but lets verify them 1st -
(1) - [Integrated Peripherals] > verify [Onboard AC97 Audio Controller = [AUTO] or [ENABLED]
(2) [PnP / PCI Configurations] > verify [PnP] = [ENABLED]
(3) [PnP / PCI Configurations] > verify [Resources Controlled by [AUTO(ESCD)]] = AUTO(ESCD)]
Next lets prepare [DEVICE MANAGER] to show Non Present Devices & see what we can observe You said that Device is functioning Properly Lets see if you have more than 1 Driver installed as (Non Present) And see if you have any [Non Present Devices] with YELLOW WARNINGS
But 1st you need to Prep [DEVICE MANAGER] to [Show Non Present Devices] By the following 1 time 2 step process
______________________________________________________________
Preparation Process for [DEVICE MANAGER] to View [Non Present Devices] This is a 2 Step process that needs to be done only once
Step 1 Set [Folder Options] to [Show Hidden Files & Folders]
Step 2 Set [Device Manager] to [Show Non Present Devices]
______________________________________________________________
Step 1 Open [Control Panel] and set [Folder Options] to show [Hidden Files & Folders] (1 time process)
(1) Click [Start] Button
(2) Scroll up to [SETTINGS] > Click on [CONTROL PANEL]
(3) Open [Folder Options]
(4) Click on [VIEW] Tab
(5) Scroll down to [Hidden Files & Folders]
(6) Click the [SHOW HIDDEN FILES & FOLDER] Option
(7) Deselect OPTION [Hide Protected OS Files Recommended]
(8) Click [OK]
(9) Close [Control Panel]
_________________________________________________________________
Step 2 Prep [DEVICE MANAGER] to view [Non Present Devices] ( 1 time process)
(1) Right Click [MY COMPUTER] > Click [PROPERTIES] on Drop Down Menu
(2) Click [ADVANCED] Tab (on System Properties)
(3) Click [ENVIRONMENT VARIABLES] Tab -
(4) Under [SYSTEM VARIABLES] Section Click [NEW] Tab
(5) In [NAME] Section Type devmgr_show_nonpresent_devices
(6) In [VALUE] Section Type the number 1
(7) Close out by Clicking [OK] Tabs 3 Times (3 levels/panels to close)
(8) Click on [START] Button > Then click on [RUN]
(9) Type devmgmt.msc and then Click [OK] This will open [DEVICE MANAGER]
(10) Click [VIEW] on Menu > Click [Show Hidden Devices] on Pop Down Menu
(11) View [Hidden Devices] Indicated by Faded Gray Print (Close when completed)
(12) Restart Computer (To ensure a good [Initial] beginning -
_________________________________________________________________
Now Open [Device Manager] in Normal manner & Set [VIEW] options to [SHOW HIDDEN DEVICES]
Standard Process to Open [DEVICE MANAGER] with [Show Hidden Devices] Option set -
(1) Right Click [MY COMPUTER]
(2) Browse down [Menu] to [Properties] > Double Click to Open Properties Page
(3) Click on [HARDWARE] Tab
(4) Click on [Device Manager] Tab
(5) Click on [View} on Menu Bar
(6) **Click on [Show Hidden Files]**
(7) Expand Folders as reqyired
(8) You need to double left click or right click each line to reveal additional info
(9) [Non Present Devices] will be denoted by (Light/faded gray print)
** Step 6 will have to be set to [Show Hidden Files] on each opening of [Device Manager] **
___________________________________________________________________
Now Browse thru you need to Expand Folders & either Left Double Click or Right Click all lines to see more info you are now looking for the [Muted/faded gray] Devices with Yellow Warning Signs or have a Bold repeated instance of same name
If you do have a faded gray instance & bold instance That is indicating that either 2 Drivers are installed or you have some remains of a previous Driver
Now you will see a lot of Non Present Devices That is ok you just dont want to see many with the same name These [Non Present Devices] (The Proper Ones) are kind of a place Holder for PnP when the Device is either [TURNED OFF] or [DISCONNECTED] so when they are turned ON or CONNECTED PnP will not try to reinstall The devices will simply play/function as usual [EXAMPLE] You do not always Turn Printer ON but when you do you just want it to print Not to be reinstalled each time So when you do Turn the Device off You will see the transformation of [Device Present] to [Non Present] change from Bold to Faded gray
This is more evident with USB Devices than with non USB USB Devices are PnP Compliant
Anyway see if this brings out any clues as to what is happening with Audio If nothing else you will be able to see some USB Problems/Issues by using [Device Manager] set to [Show Non Present Devices] Just remember to set [VIEW OPTIONS] to [See Hidden Devices]
Jack123
Edited by Jack123, 07 October 2005 - 08:32 AM.
#3
Posted 08 October 2005 - 12:31 AM
Hi Jack123'
I found one dodgy icon in the device manager under non plug and play drivers called serial. I have disabled this and so far after about ten reboots I still have sound (amazing)! I think this has solved my problem but I would like to understand why? Can you give me some explanation if it is not too much trouble. If you haven't got the time I understand. Thank you very much for your help and I appreciate it very much. A lot better service here at geeks to go than Acer. Once again thanks for all your help.
Best regards
Jim
I found one dodgy icon in the device manager under non plug and play drivers called serial. I have disabled this and so far after about ten reboots I still have sound (amazing)! I think this has solved my problem but I would like to understand why? Can you give me some explanation if it is not too much trouble. If you haven't got the time I understand. Thank you very much for your help and I appreciate it very much. A lot better service here at geeks to go than Acer. Once again thanks for all your help.
Best regards
Jim
#4
Posted 08 October 2005 - 11:49 AM
Topic- Audio Problem-(Serial)
Date- 8th Oct-2005
Poster - jimfu2
OK That is good News The bad news is Something else will not be working now
Probably you also have an [Onboard Modem] Probably AC97 How is that working ?
Here is a good tool to analyze your PC with -
1st download the Free Home Edition of [EVEREST] so we can analyze your PC
http://www.lavalys.c...p?pid=1&lang=en
Download & Run [EVEREST] & do the following steps to obtain 4 [REPORTS] from these will be able to answer Audio & Modem Issues better -
Report-1:
1 Expand [COMPUTER] Folder
2 Click on [SUMMARY] Folder
3 On Main Menu Click on [REPORT] > On pop down menu Highlight [Quick Report-Summary] >Click on [HTML]
4 Save to File as [Jimfu2-CPU-1] & attach to POST
Report 2:
1 Expand [MOTHERBOARD] Folder
2 Click on [MOTHERBOARD] Folder
3 Click [REPORT] >[Quick Report-Motherboard] > [HTML]
4 Save to File as [Jimfu2-Mobo-1] & attach to POST
Report 3 :
1 Expand [DEVICES] Folder
2 Click on [DEVICES] Folder
3 Click [REPORT]>[Quick Report-Devices]> [HTML]
4 Save as File [Jimfu2-Devices-1] & attach to Post
Report 4:
1- Expand [STORAGE] Folder
2- Click on [STORAGE] Folder
3- Click [REPORT] > [QUICK Report STORAGE] > [HTML]
4- Save as File [Jimfu2-Storage-1] & attach to Post
[EVEREST] will assist you in evaluating your PC of motherboard -
Additional info needed
1- How old is PC
2- This is an UPGRADE from WIN 98
3- Make & Model of PC
4- OS & SP installed
5- Overclocking ?
Attach the 4 Reports to your reply Post And answer the 5 questions I do not know how well [EVEREST] works with Laptops may be limited CPU & Motherboard info (?)
Jack123
Date- 8th Oct-2005
Poster - jimfu2
OK That is good News The bad news is Something else will not be working now
Probably you also have an [Onboard Modem] Probably AC97 How is that working ?
Here is a good tool to analyze your PC with -
1st download the Free Home Edition of [EVEREST] so we can analyze your PC
http://www.lavalys.c...p?pid=1&lang=en
Download & Run [EVEREST] & do the following steps to obtain 4 [REPORTS] from these will be able to answer Audio & Modem Issues better -
Report-1:
1 Expand [COMPUTER] Folder
2 Click on [SUMMARY] Folder
3 On Main Menu Click on [REPORT] > On pop down menu Highlight [Quick Report-Summary] >Click on [HTML]
4 Save to File as [Jimfu2-CPU-1] & attach to POST
Report 2:
1 Expand [MOTHERBOARD] Folder
2 Click on [MOTHERBOARD] Folder
3 Click [REPORT] >[Quick Report-Motherboard] > [HTML]
4 Save to File as [Jimfu2-Mobo-1] & attach to POST
Report 3 :
1 Expand [DEVICES] Folder
2 Click on [DEVICES] Folder
3 Click [REPORT]>[Quick Report-Devices]> [HTML]
4 Save as File [Jimfu2-Devices-1] & attach to Post
Report 4:
1- Expand [STORAGE] Folder
2- Click on [STORAGE] Folder
3- Click [REPORT] > [QUICK Report STORAGE] > [HTML]
4- Save as File [Jimfu2-Storage-1] & attach to Post
[EVEREST] will assist you in evaluating your PC of motherboard -
Additional info needed
1- How old is PC
2- This is an UPGRADE from WIN 98
3- Make & Model of PC
4- OS & SP installed
5- Overclocking ?
Attach the 4 Reports to your reply Post And answer the 5 questions I do not know how well [EVEREST] works with Laptops may be limited CPU & Motherboard info (?)
Jack123
Edited by Jack123, 09 October 2005 - 09:14 AM.
#5
Posted 08 October 2005 - 10:21 PM
Hi Jack
Here is the information that you requested
1 The pc is only about 3 months old
2 It is not an upgrade from Win 98
3 Acer 3002LC
4 The OS is Win XP with SP2
5 No overclocking
Jimfu2_Devices_1.htm 128.97KB 207 downloads
Jimfu2_Mobo_1.htm 53.26KB 100 downloads
Jimfu2_Sensors_1.htm 46.43KB 265 downloads
Jimfu2_CPU_1.htm 36.24KB 85 downloads
Thanks again for your time and assistance.
Jim
Here is the information that you requested
1 The pc is only about 3 months old
2 It is not an upgrade from Win 98
3 Acer 3002LC
4 The OS is Win XP with SP2
5 No overclocking
Jimfu2_Devices_1.htm 128.97KB 207 downloads
Jimfu2_Mobo_1.htm 53.26KB 100 downloads
Jimfu2_Sensors_1.htm 46.43KB 265 downloads
Jimfu2_CPU_1.htm 36.24KB 85 downloads
Thanks again for your time and assistance.
Jim
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