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CD ROM Inoperable


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#1
billpat34

billpat34

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CD ROM quite reading; replaced with CD R/RW, no success. Receive the following message: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19).
Can you help, please?
Thank you.
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#2
Fenor

Fenor

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Hey billpat34!

The following is taken directly from the Microsoft Site HERE

Code 19
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)

Recommended resolution

A registry problem was detected.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. Click Uninstall, and then click Scan for hardware changes to load a usable driver. Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.
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#3
billpat34

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Fenor, thanks for responding. Here's an update. I replaced the CD R/W with the original CD ROM. (In the interim, I had to replace an HP printer, had to deal with issues with HP, made temporary changes to Startup and Services, etc. Since I dealt with 3 separate techs, I'm not sure my computer was returned to original state.) Anyway, harware check now indicates CD Rom is working properly. I tested audio CD - Dell Jukebox keeps requesting that I insert a CD. I tested a photo (pictures) CD - it worked properly. Thus, I now conclude the ROM is operable, however, not with Dell Jukebox. Jukebox will play music stored in library.
Any Ideas?
thanks in advance ... Bill
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