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infected by spyware

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hello guys,

I have some spyware standing on my pc and I can't get ride of it!
I followed the instructions below and here are the log files.
I hope that you guys can help me with cleaning up my pc!

I think I can help you. 

First we need to download and prepare some tools that we will need to fix your problem.
• Please download SmitRem.zip
o Save the file to your desktop.
o Right click on the file and extract it to it's own folder on the desktop.

• Please download Ewido Security Suite
o Install ewido security suite
o When installing, under "Additional Options" uncheck..
 Install background guard
 Install scan via context menu
o Launch ewido, there should be an icon on your desktop, double-click it.
o You will need to update ewido to the latest definition files.
 On the left hand side of the main screen click update.
 Then click on Start Update.
o The update will start and a progress bar will show the updates being installed.
(the status bar at the bottom will display "Update successful")
o Exit ewido. DO NOT scan yet.
If you are having problems with the updater, you can use this link to manually update ewido.
Ewido Manual Updates
• Please download Adaware SE 1.06
Install Adaware and check for updates, but don't run it yet.
• Place a shortcut to Panda ActiveScan on your desktop.


Now that you have the right tools we can start fixing your problem.
Please print out these instructions as the rest of this fix must be done in Safe mode and you won't be able to access the Internet.

Please reboot your computer in SafeMode by doing the following:
• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.
* if you have trouble getting into Safe mode go here for more info.


Once in Safe mode, follow these steps:
• Open the smitRem folder, then double click the RunThis.bat file to start the tool.
o Follow the prompts on screen.
o Wait for the tool to complete and disk cleanup to finish.
o The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

• Open Ad-aware and do a full scan. Remove everything that it finds.
• Run Ewido:
o Click on scanner
o Click Complete System Scan and the scan will begin.
o During the scan it will prompt you to clean files, click OK
o When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
o When the scan is finished, click the Save report button at the bottom of the screen.
o Save the report to your desktop.
o Close Ewido.

• Next go to Control Panel click Display > Desktop > Customize Desktop > Website > Uncheck "Security Info" if present.
• Reboot back into normal mode and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked!
• Save the Panda scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.

Let me know if any problems persist.

This is the url where you can find the original topic

my log files:

ewido scan

ewido security suite - Scan rapport

+ Gemaakt op: 3:43:32, 9/10/2005
+ Rapport samenvatting: 858E4FF6

+ Scan resultaten:

HKLM\SOFTWARE\PSGuard.com -> Spyware.PSGuard : Fout gedurende het schoonmake
HKLM\SOFTWARE\PSGuard.com\PSGuard -> Spyware.PSGuard : Fout gedurende het schoonmake
HKLM\SOFTWARE\PSGuard.com\PSGuard\P.S.Guard -> Spyware.PSGuard : Fout gedurende het schoonmake
HKLM\SOFTWARE\PSGuard.com\PSGuard\P.S.Guard\License -> Spyware.PSGuard : Schoongemaakt met een backup
[468] C:\WINDOWS\system32\OLEEXT.dll -> Trojan.Agent.ff : Schoongemaakt met een backup
[700] C:\WINDOWS\System32\OLEEXT.dll -> Trojan.Agent.ff : Fout gedurende het schoonmake
:mozilla.9:C:\Documents and Settings\Frans\Application Data\Mozilla\Firefox\Profiles\5xpzsbf2.default\cookies.txt -> Spyware.Cookie.Com : Schoongemaakt met een backup
:mozilla.10:C:\Documents and Settings\Frans\Application Data\Mozilla\Firefox\Profiles\5xpzsbf2.default\cookies.txt -> Spyware.Cookie.Com : Schoongemaakt met een backup
C:\Program Files\Common Files\Symantec Shared\LiveReg\wmeayl32.dll -> Trojan.Agent.hh : Schoongemaakt met een backup
C:\Program Files\WinZip\wurnk32.dll -> TrojanDownloader.Agent.ux : Schoongemaakt met een backup
C:\WINDOWS\system\svchosthook.dll -> TrojanProxy.Small.bw : Schoongemaakt met een backup
C:\WINDOWS\system32\1024\ld1361.tmp -> Dialer.Generic : Schoongemaakt met een backup
C:\WINDOWS\system32\1024\ldA114.tmp -> TrojanDownloader.Agent.vm : Schoongemaakt met een backup
C:\WINDOWS\system32\ld8E5A.tmp -> TrojanDownloader.Agent.uz : Schoongemaakt met een backup
C:\WINDOWS\system32\ld9239.tmp -> TrojanDownloader.Agent.uz : Schoongemaakt met een backup
C:\WINDOWS\system32\ld933E.tmp -> TrojanDownloader.Agent.uz : Schoongemaakt met een backup
C:\WINDOWS\system32\ld9745.tmp -> TrojanDownloader.Agent.uz : Schoongemaakt met een backup
C:\WINDOWS\system32\ld9962.tmp -> TrojanDownloader.Agent.uz : Schoongemaakt met een backup
C:\WINDOWS\system32\ldA03A.tmp -> TrojanDownloader.Agent.uz : Schoongemaakt met een backup
C:\WINDOWS\system32\mssearchnet.exe -> TrojanDownloader.Zlob.ar : Schoongemaakt met een backup
C:\WINDOWS\system32\oleext.dll -> Trojan.Small.ev : Schoongemaakt met een backup
C:\WINDOWS\system32\vxh8jkdq6.exe -> TrojanDownloader.Small.atl : Schoongemaakt met een backup
F:\RECYCLER\S-1-5-21-1275210071-839522115-1453866947-1003\Df1.exe -> Not-A-Virus.Hoax.Renos.b : Schoongemaakt met een backup
F:\RECYCLER\S-1-5-21-1275210071-839522115-1453866947-1003\Df2.exe -> Not-A-Virus.Hoax.Renos.b : Schoongemaakt met een backup
F:\RECYCLER\S-1-5-21-1275210071-839522115-1453866947-1003\Df3.exe -> Not-A-Virus.Hoax.Renos.b : Schoongemaakt met een backup

::Einde rapport

active panda:

Incident Status Location

Adware:adware/securityerror No disinfected C:\Documents and Settings\All Users\Bureaublad\Online Security Center.url
Adware:Adware/PsGuard No disinfected C:\Documents and Settings\Frans\Application Data\Microsoft\Internet Explorer\Desktop.htt
Adware:Adware/PsGuard No disinfected C:\Documents and Settings\LocalService\Application Data\Microsoft\Internet Explorer\Desktop.htt
Adware:Adware/SecurityError No disinfected C:\WINDOWS\system32\mscornet.exe
Possible Virus. No disinfected C:\WINDOWS\system32\msvol.tlb
Spyware:spyware/smitfraud No disinfected C:\WINDOWS\system32\ptainfo1.ico


Logfile of HijackThis v1.99.1
Scan saved at 13:53:12, on 9/10/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Documents and Settings\Frans\Bureaublad\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.powerques...=PP&Language=EN
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
O1 - Hosts: Netwerk printer
O2 - BHO: HomepageBHO - {3bf1f86f-b1a8-489b-8d8b-43781d51411f} - C:\WINDOWS\System32\hpA207.tmp
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [3DMouse] C:\PROGRA~1\3DMouse\3DMouse.EXE
O4 - HKLM\..\Run: [MediaKey] C:\PROGRA~1\MediaKey\MediaKey.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [P.S.Guard] C:\Program Files\P.S.Guard\PSGuard.exe
O4 - HKLM\..\Run: [intell32.exe] C:\WINDOWS\System32\intell32.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Besturing) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O21 - SSODL: WinZip - {E7C226E9-10AA-30CE-AB79-E0CE7090A009} - c:\program files\winzip\wurnk32.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto-Protect-service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...&DisplayLang=en
Apply the update, reboot, and post a fresh Hijack This log.
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I did do the download!
I hope that it will now be better secuire

And I hope that you guys can tell me what to do next to get the malware of my pc!!!
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I was to fast with posting!!!

I downloaded it, but I can't install it, he says that a .dll file is already in use and that's why he can't install it. I also tried save modus but there it also don't work, because I haven't then internet!

I realy hope that some of you can help me!
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Please go HERE (Microsoft website) using Internet Explorer (not Firefox or any other browser as they won't work)
  • Click on Windows Validation Assistant
  • Click on the Validate Now button.
  • Be patient while the ActiveX loads, do not click on any links.
  • Read the instructions on this page while it's loading. You will be prompted to install - click YES.
  • Enter your product key then click continue
  • When it says "Validation Complete" please click Continue to return to your previous activity
  • Copy what it says and paste it here.

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