[pepsipop]

Windows is shutting down" message on screen - even after powering off and restarting....
No response from keyboard, mouse ,etc........

Compaq Presario 5017 desktop

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Hi Pepsipop.

Can you describe your problem with a little more detail. It's hard to really understand your question and it will make it a bit easier for us all.

Thanks for posting,

FKG

[FreddieKrugerGuy]

Hi Pepsipop.

Can you describe your problem with a little more detail. It's hard to really understand your question and it will make it a bit easier for us all.

Thanks for posting,

FKG

[pepsipop]

Ok - will try

Computer has been behaving normally until last shutdown. It got to the "Windows is shutting down" message and remained there for a looong time.
Tried powering off, unplugging, Ctrl-Alt-Delete, esc key .....

Nothing changes that screen when powering back up.

Reinstall WinXP from the CD?

[FreddieKrugerGuy]

Hi, sorry I took so long to reply.

Well, re-installing is the only option I can think of. It won't be possible to try and fix your system unless we can log into it.

FKG

[Tyger]

Are you using Automatic Updates? Some updates will not install together, something MS seems not to have caught on to, and if you turn off AU the problem may be corrected. If so, install the updataes manually.