[newe03]

sure would you recommend AVG then? where would i get that?

you've been so helpful through this whole thing, i'd definitely take your advice, so please just let me know what you'd recommend.

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AVG is fine I will tell you where you can get it. Is this what you want to do?

[loophole]

AVG is fine I will tell you where you can get it. Is this what you want to do?

[newe03]

Sure.

[loophole]

Do you still have access to the symantec download

[newe03]

hey


hmm...i believe so. it's through my school...i just go to the website and it has a link for me to dl it.


what should i do?

[newe03]

hi loophole,

i just uninstalled my symantec version that was not functioning properly and then downloaded it again from my school site and installed it.

then i clicked on that link you ahd sent me with the "virus" and this time symantec caught it. it took it about 30 seconds, but the window then did pop up that said it was found and was deleted.

does that mean that symantec is working now?

another question for you... i have norton utilities (including norton system doctor) and norton systemworks installed from previous times (the previous owner of this computer), as well as desktop doctor and virtual DAEMON manager V3.47. and now i have ad-aware SE personal and Spy-Bot Search and Destroy that i installed when I first came to this website and followed the initial instructions. Is all this stuff okay to have installed together, along with the Symantec Antivirus I just installed? And should I have it all / do I need it all? Just curious, since I don't know what half of the stuff does. Thanks!

[loophole]

You can uninstall the norton products from the previous owner. Spy-bot and Adawre are keepers, keep them updated. Let me see a hijack log when your done to make sure the Norton services are gone. They tend to not uninstall completely

Thanks

[newe03]

hi

i uninstalled norton systemworks...but it froze up while uninstalling. i closed it and tried to uninstall it again but the option wasn't available now (it was acting like it and the norton unitilies were uninstalled already)

here's my HJT. also, should i leave the desktop doctor and virtual DAEMON thing?

Logfile of HijackThis v1.99.1
Scan saved at 6:21:09 PM, on 11/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Kerberos\leash32.exe
C:\Program Files\Kerberos\krbcc32s.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\vptray.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wisc.edu/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Leash Kerberos Ticket Manager.lnk = C:\Program Files\Kerberos\leash32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1103167582532
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsec...scan/axscan.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CWShredder Service - InterMute, Inc. - C:\Documents and Settings\Administrator\My Documents\My Downloads\cwshredder-1.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

[loophole]

That looks good. I would just leave the DAEMON Tools . They arent hurting anything and maycome in handy sometime

Everything looks good and you have all the necessary spyware and virus tools. Everything working OK

Edited by loophole, 10 November 2005 - 06:30 PM.

[newe03]

yes, everything right now is working great! i'll keep an eye on things and write you again soon if i notice anything weird. (last night, my computer did shut off for no reason...but, hopefully that won't happen anymore now that i have a working symantec).


also, one last question for now... regarding Spy-Bot. Sometimes it pops up and says some value is changed, should I allow or deny. Is there a general rule I should follow for that? Also...is it just on my computer, or is it on others too, that the box that pops up for that does not show the Allow/Deny buttons well (I can't even see the words on them, they're cut off by the bottom edge of the box, but I think Allow is always on the left, Deny is always on the right). ???

[loophole]

Yes thats a glitch with Spybot...Thought it was fixed....Yes allow is on the right. Generally if you install a program or an active X spybot will pop up and you can allow these. If you arent doing either of the above then you probably should block them and do a scan. Make sure you use the immunize feature as well

Good luck

[newe03]

Okay. Thank you SO SO SO much! Your help has been so great. Thanks for taking time to help those of us less computer-saavy.... it's a really awesome thing you folks are doing!

Best wishes,
N

[loophole]

No problem