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windows installer on right click


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#1
Driest

Driest

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Whenever i right click on a file or folder the windows isntaller pops up seems to run for a minute or so then disapears. event viewer logged the following System events:
1) Windows Installer service entered the stopped state
2) Windows installer service was successfully sent a start control
3) The server {000C101C-0000-0000-C000-00000000046} did not register with DCOM withing the required timeout

of course {000C101C-0000-0000-C000-00000000046} is the windows installer

I am also getting a bunch of application warnings in the event viewer about symantec antivirus trying to install something looking for the file dec2.dll

I tried uninstalling symantec anti-virus, but i get the error: The windows installer service could not be accesssed.

Ive also tried installing the latest windows installer.

Anyone have any ideas?
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#2
Michael

Michael

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Hello and welcome to Geeks To Go

This was one of the many reason that I got rid of Norton Anti Virus it dose cause this problem, and is not the only Symantic program that dose. My advice would be to uninstall it and never let it near you computer again. For an Anti Virus I recommend AVG personal edition. There is a link in my signature as well as a lot of other good links.

The service error is easy to fix, just start the service.
Start < run type services.msc
Find "Windows Installer"
right click it and press "start"

If you still what to stick with Norton I will try to help you fix the error but I can tell you that is will not be easy to do.
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