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removal of bloddhound.W32.EP and topanyspyware screen

Started by ciscato , Oct 18 2005 11:13 AM

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#1
ciscato

Posted 18 October 2005 - 11:13 AM

New Member

Member
2 posts

Dears,
thanks for taking the time for me. Really appreciated!!
I have windows XP Home ed. Dell computer.
Disabled the restore point system (as suggested by Norton antivirus website.)

Problems.
1- Got a "topanyspyware" black screen all over my desktop.
2-In addition my Norton antivirus (not updated) is popping a window alert constantly saying that "bloodhound.W32.EP" is present and it is unable to repair the file.
3- Got a P.S.Guard spyware stuff also

Tried to download SP1, but at one point it gives me a Service Pack1 Setup error
"the file C:\window\system32\wininet.dll is open or in use by another application".

Also, I have downloaded a couple of the softwares you guys suggested, but cannot open the one software that has a PHP extension.

Here is my
Logfile of HijackThis v1.99.1
Scan saved at 10:33:43 AM, on 10/18/05
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\Program Files\Winamp3\winampa.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0\Monitor.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Cacheman\Cacheman.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\WebPosition\wpsched20.exe
C:\Program Files\Kodak\KODAK Picture Transfer Software\pts.exe
C:\Program Files\Nikon\NkView5\NkvMon.exe
C:\DOCUME~1\DAVIDK~1\LOCALS~1\Temp\bwgo0001196e.exe
C:\Documents and Settings\David Kim\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.globaltouchtelecom.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.makemesearch.com/?said=179
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://planetarygems....com/index.htm"); (C:\Documents and Settings\David Kim\Application Data\Mozilla\Profiles\default\jdueshed.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\Wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [Ulead Memory Card Detector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0\Monitor.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Ulead AutoDetector v2] C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [P.S.Guard] C:\Program Files\P.S.Guard\PSGuard.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SymNetDrv\SNDMon.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [Cacheman] C:\PROGRA~1\Cacheman\Cacheman.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Startup: WebPosition Gold Scheduler 2.lnk = C:\Program Files\WebPosition\wpsched20.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: FirstPlace Software Scheduler 2.lnk = C:\Program Files\WebPosition\wpsched20.exe
O4 - Global Startup: KODAK Picture Transfer Software.lnk = ?
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Microsoft AntiSpyware helper - {73318CB5-7479-485D-A8B2-C087EBBC23E1} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {73318CB5-7479-485D-A8B2-C087EBBC23E1} - (no file) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{341B533E-A4A3-4A63-B4EF-6CB34A37120F}: NameServer = 69.18.32.50,69.18.32.51
O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

Thank you. Let me know the steps.

#2
ciscato

Posted 18 October 2005 - 11:14 AM

New Member

Topic Starter
Member
2 posts

#3
g2i2r4

Posted 19 October 2005 - 03:22 AM

retired HiJack Helper

Retired Staff
5,080 posts

Welcome ciscato to Geeks to Go!

Please disable SpybotSD’s protection, as it may hinder the removal of the infection. You can enable it after you're clean.

Open Spybot and click on Mode and check Advanced Mode
Check yes to next window.
Click on Tools in bottom left hand corner.
Click on Resident icon.
Uncheck Teatimer box and/or Uncheck Resident.
Close Spybot.

***

You are running HijackThis from its zipped archive.
Please create a new folder for it and unzip the program into it.

***

Please read these instructions carefully. You may want to print them. Copy the text to a Notepad file and save it to your desktop! We will need the file later.
Be sure to follow ALL instructions!

Download smitRem.exe version 2.7 and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

***

Place a shortcut to Panda ActiveScan on your desktop.

***

Please download the trial version of ewido security suite.Install ewido security suite
When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".

Launch ewido, there should be an icon on your desktop double-click it.
The program will prompt you to update click the OK button

The program will now go to the main screen
You will need to update ewido to the latest definition files.On the left hand side of the main screen click update
Click on Start
The update will start and a progress bar will show the updates being installed.
Once the updates are installed, close Ewido for now.

***

If you have not already installed Ad-Aware SE 1.06, please download and install AdAware SE 1.06.
Check Here on how setup and use it - please make sure you update it first.

***

Download the Killbox.
Unzip it to the desktop

Double-click on Killbox.exe to run it. Place the following lines (complete paths) in bold in the "Full Path of File to Delete" box in Killbox, and click the red button with the white X on it after each

C:\DOCUME~1\DAVIDK~1\LOCALS~1\Temp\bwgo0001196e.exe
C:\WINDOWS\System32\spoolsrv32.exe

For these file, put a mark next to "Delete on Reboot". Copy and paste each file into the file name box, then click the red button with the X after each. It will ask you if you want to reboot each time you click it, answer NO until after you've pasted the last file name, at which time you should answer Yes.

If your computer does not restart automatically, please restart it manually.

***

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:
http://www.pchell.co.../safemode.shtml

***

Open HijackThis
Place a check against each of the following, making sure you get them all and not any others by mistake:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.makemesearch.com/?said=179

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe

O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe

O9 - Extra button: Microsoft AntiSpyware helper - {73318CB5-7479-485D-A8B2-C087EBBC23E1} - (no file) (HKCU)

O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {73318CB5-7479-485D-A8B2-C087EBBC23E1} - (no file) (HKCU)

Close all programs leaving only HijackThis running.
Click on Fix Checked when finished and exit HijackThis.

***

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed.
Post me the contents of the smitfiles.txt log as you post back.

***

Open Ad-aware and do a full scan. Remove all it finds.

***

Now open Ewido Security Suite:* Click on scanner
* Click Complete System Scan and the scan will begin.
* During the scan it will prompt you to clean files, click OK
* When the scan is finished, look at the bottom of the screen and click the Save report button.
* Save the report to your desktop
Reboot your computer.

***

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

***

Reboot back into Windows and click the Panda ActiveScan shortcut.

Once you are on the Panda site click the Scan your PC button
A new window will open...click the Check Now button
Enter your Country
Enter your State/Province
Enter your e-mail address and click send
Select either Home User or Company
Click the big Scan Now button
If it wants to install an ActiveX component allow it
It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
When download is complete, click on Local Disks to start the scan
When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

Post the contents of the Panda scan report, along with a new HijackThis Log, the contents of smitfiles.txt and the Ewido Log by using Add Reply.