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Computer Restarts on WoW


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#1
FutureWoWplayer

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Hey everyone okay so heres my problem. Everytime i log into world of warcraft or Warcraft III my computer seems to restart sometimes. I dont even get a blue screen it just randomly restarts. Im updated with all the service packs and all the updates from microsoft, so what could be the problem. Please help cause Im dying from these random restarts.
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#2
Ruckus

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Does it give you any kind of error message before it shuts down? Also, does it only happen on line? (I was guessing since you are trying to play WOW)
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#3
FutureWoWplayer

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If you catch it sometimes a blue screen will flash, but only for a hot second, and then it restarts. It doesnt really shut down it just restarts. It doesnt happen when i just normally browse the internet like regular websites. Only when Im playing world of warcraft. Its funny cause I know its an error because when the computer boots back up it says your system has recovered from a serious error but doesnt specify. And I caught a glimpse of the blue screen right before it restarted but couldnt make out what it said.

So again its only when i play world of warcraft which is totally odd.
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#4
ZEUS_GB

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To be able to see the BSOD you need to turn off automatically restart on system failure option.

Right click my computer > click properties > click advanced > under startup and recovery click settings > untick automatically restart and click ok.
Now you should be able to see the BSOD, write down and extract message and post it here so we can take a look at it.
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#5
FutureWoWplayer

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okay so it happened again this time i was able to see the BSOD and I wrote down what it said

It said that there was an error and it had written:

DRIVER_IRQL_NOT_LESS_OR _EQUAL

Then it had a whole bunch of stuff about if this is the first time this has happened do this, or if not do this. Some stuff about all the computer adminstrator. After all that it said

***STOP: 0X000000D1 (0X00000001, 0X00000002, 0X00000000, 0X00000001)

I guess that was the error that was coming up. If theres something else i should have wrote down lemme know, or if theres other information you need just lemme know and i'll post it here. But this is the information I thought to be most important.
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#6
ZEUS_GB

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That BSOD would indicate a driver problem. Update all your hardware drivers.
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#7
FutureWoWplayer

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how would i go about making sure all of my hardware drivers are up to date?
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#8
ZEUS_GB

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The drivers you need would be on the manufacturer's website. Check the version they have against the version numbers for your current drivers displayed in device manager. You should be looking to update motherboard chipset, graphics card and sound card.

Does it give you a file name on the BSOD?

If you post your specs then we could help you locate the drivers.
If you don't know your system specs download and run Belarc Advisor. Belarc will then analyse your hardware and display a report. Post the report here and we'll take a look.
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#9
FutureWoWplayer

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okay so these are the specs of my computer:

Windows XP Professional Service Pack 2 (build 2600) Intel Corporation
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Intel Corporation D865GBF AAC25843-409
Serial Number: ABBF44529172
Bus Clock: 200 megahertz
BIOS: Intel Corp. BF86510A.86A.0063.P18.0406220349 06/22/2004
Drives Memory Modules c,d
137.43 Gigabytes Usable Hard Drive Capacity
96.19 Gigabytes Hard Drive Free Space

HP DVD Writer 640c [CD-ROM drive]
Memorex 52MAXX 3252AJ1 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3160023A [Hard drive] (160.04 GB) -- drive 0, s/n 3JS3X4BH, rev 8.01, SMART Status: Healthy 768 Megabytes Installed Memory

Slot 'J6G1' has 512 MB
Slot 'J6G2' has 256 MB
Slot 'J6H1' is Empty
Slot 'J6H2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 137.43 GB 96.19 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 4/21/2005 1:35:34 AM (admin)
Christopher Wilson 10/24/2005 10:12:54 AM (admin)
local system accounts
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel® 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) NVIDIA GeForce FX 5500 [Display adapter]
HP MX70 [Monitor] (15.7"vis, s/n THTCU74276, May 2001)
Bus Adapters Multimedia
Intel® 82801EB USB Universal Host Controller - 24D2
Intel® 82801EB USB Universal Host Controller - 24D4
Intel® 82801EB USB Universal Host Controller - 24D7
Intel® 82801EB USB Universal Host Controller - 24DE SoundMAX Integrated Digital Audio
Communications Other Devices
Lucent Win Modem


Intel® PRO/100 VE Network Connection
Linksys Wireless-B USB Network Adapter v2.8
primary Auto IP Address: 192.168.0.10 / 24
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:0F:66:15:40:87

Networking Dns Server: 192.168.0.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
AVG Anti-Virus 7.0.344 Version 7.0.344
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 10/11/2005 Microsoft Security Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
Internet Explorer 6
SP0
KB834707-IE6-20040929.115007 on 4/21/2005 (details...)
SP1
KB890923-IE6SP1-20050225.103456 on 4/27/2005 (details...)
Internet Explorer
SP2 (SP2)
Windows XP
SP2
KB811113[SP] on 4/27/2005 (details...)
SP3
KB873333 on 4/27/2005 (details...)
KB873339 on 4/27/2005 (details...)
KB883939 on 6/16/2005 (details...)
KB885250 on 4/30/2005 (details...)
KB885835 on 4/27/2005 (details...)
KB885836 on 4/27/2005 (details...)
KB885884 on 4/30/2005 (details...)
KB886185 on 4/30/2005 (details...)
KB887472 on 4/30/2005 (details...)
KB887742 on 4/30/2005 (details...)
KB888113 on 4/27/2005 (details...)
KB888302 on 4/27/2005 (details...)
KB890046 on 6/16/2005 (details...)
KB890175 on 4/27/2005 (details...)
KB890859 on 4/27/2005 (details...)
KB890923 on 4/30/2005 (details...)
KB891781 on 4/27/2005 (details...)
Windows XP
SP3 (continued)
KB893066 on 4/27/2005 (details...)
KB893086 on 4/27/2005 (details...)
KB893756 on 8/15/2005 (details...)
KB893803 on 4/27/2005 (details...)
KB893803V2 on 5/19/2005 (details...)
KB894391 on 8/15/2005 (details...)
KB896358 on 6/16/2005 (details...)
KB896422 on 6/16/2005 (details...)
KB896423 on 8/15/2005 (details...)
KB896428 on 6/16/2005 (details...)
KB896688 on 10/22/2005 (details...)
KB896727 on 8/15/2005 (details...)
KB898461 on 7/5/2005 (details...)
KB899587 on 8/15/2005 (details...)
KB899588 on 8/15/2005 (details...)
KB899589 on 10/22/2005 (details...)
KB899591 on 8/15/2005 (details...)
KB900725 on 10/22/2005 (details...)
KB901017 on 10/22/2005 (details...)
KB901214 on 8/15/2005 (details...)
KB902400 on 10/22/2005 (details...)
KB904706 on 10/22/2005 (details...)
KB905414 on 10/22/2005 (details...)
KB905749 on 10/22/2005 (details...)


I also got a different kind of error last night. This is what this error said:

0x00000001 (0xf4603a88, 0x00000002, 0x00000000, 0xf6a40e9f)

and under those numbers it said

SMWDM.SYS_ADDRESS F6A40E9F base at F6A04000, DATESTAMP 3edb8c74

I thought for sure that I had downloaded all the necessary updates from Microsoft. But maybe I didnt. I tried going through the device manager and updating the drivers, but It said I would need discs and I have no idea where my disc are (just moved)
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#10
FutureWoWplayer

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here are the software titles that I am currently eomploying on my computer:

Adobe Systems, Inc. - Adobe Photoshop CS
Belarc - Advisor
Microsoft - Internet Explorer
Microsoft - Office XP Professional with FrontPage
Microsoft - WebFldrs XP
Microsoft - Windows XP Professional

Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Reader Version 5.0.0.0 *
Adobe ImageReady ™ CS Version 8.0x117 *
Adobe Photoshop CS CS *
Ahead Software AG - Cover Designer Version 2, 3, 0, 5 *
Ahead Software AG - InfoTool Application Version 2, 0, 7, 0 *
Ahead Software AG - Nero BackItUp Restore Version 1, 2, 0, 5 *
Ahead Software AG - Nero BackItUp Scheduler Version 1, 2, 0, 5 *
Ahead Software AG - Nero BackItUp Version 1, 2, 0, 5 *
Ahead Software AG - Nero Burning ROM Version 6, 3, 1, 4 *
Ahead Software AG - Nero CD - DVD Speed Version 2, 0, 10, 0 *
Ahead Software AG - Nero DriveSpeed Version 2, 0, 0, 1 *
Ahead software AG - Nero ShowTime Version 1, 5, 0, 6 *
Ahead Software AG - Nero StartSmart Version 1, 0, 1, 8 *
Ahead Software AG - NeroVision Version 2,1,0,4 *
Allakhazam.com - WowReader Version 1.0.2104.266 *
Ambrosia Software - EV Nova Version 1, 0, 6, 0 *
America Online, Inc. - AOL Instant Messenger Version 5.9.3702 *
Analog Devices Incorporated - DLS Loader Application Version 4, 0, 2, 0 *
Analog Devices, Inc. - AudioWizard Application Version 4, 0, 4, 6 *
Analog Devices, Inc. - SoundMAX Control Panel Version 4, 0, 4, 25 *
Analog Devices, Inc. - SoundMAX service agent Version 3, 2, 6, 0 *
Apple Computer, Inc. - iTunes Version 4.7.1.30 *
Apple Computer, Inc. - QuickTime QuickTime 6.5.2 *
ATI Technologies Inc. HydraVision Control Panel Version 3.20.00.2020 *
ATI Technologies Inc. HydraVision Setup Wizard Version 3.20.00.2020 *
Belarc, Inc. - Advisor Version 7.0t *
Blizzard Entertainment - Frozen Throne Version 1, 5, 0, 0 *
Blizzard Entertainment - Starcraft Uninstaller Version 1.05 *
Blizzard Entertainment - Starcraft Version 1.00 *
Blizzard Entertainment - Starcraft Version 1.13c *
Blizzard Entertainment - Warcraft III Uninstaller Version 1.00C *
Blizzard Entertainment - Warcraft III Version 1, 0, 0, 1 *
Blizzard Entertainment - Warcraft III Version 1.20 *
Blizzard Entertainment - World Editor Version 1, 0, 0, 1 *
Blizzard Entertainment - World of Warcraft Version 1.8 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CloneDVD Application Version 3, 5, 0, 0 *
CyberLink Corp. - PowerDVD Version 3.0.0203 *
DivX Player *
Electronic Arts System Information Version 2, 1, 0, 5 * Electronic Arts, Inc. - EA Uninstall Version 1.2.0.112 *
EReg Application Version 3, 0, 0, 0 *
GRISOFT, s.r.o. - AVG 7.0 Anti-Virus System Version 7.1.0.321 *
GRISOFT, s.r.o. - AVG Anti-Virus System Version 7.1.0.338 *
Image-Line - FL Studio Version 1.0.0.0 *
Inno Setup Version 51.15.0.0 *
InterActual Player Version 2.05.10.0325 *
InterActual Technologies, Inc. - ITIUninstaller Version 2.04.08.0129 *
Lavasoft Ad-Aware SE VI.Second Edition *
LimeWire Version 1, 0, 0, 2 *
Maxis - SimCity 4 Version 1.1.0.0 *
Microsoft ® .NET Framework Version 1.1.4322.573 *
Microsoft ® Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Clip Organizer Version 10.0.2625 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office Save My Settings/Profile Wizard Version 10.0.2609 *
Microsoft Office XP Version 10.0.2627 *
Microsoft Outlook Version 10.0.2616 *
Microsoft® Windows Media Player Version 10.00.00.3646 *
Microsoft® Visual Studio .NET Version 7.10.3077 *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *
MUSICMATCH Jukebox Version 10.00.2058 *
NVIDIA Driver Helper Service, Version 66.93 Version 6.14.10.6693 *
PepiMK Software - Spybot - Search & Destroy Version 1, 3, 0, 12 *
Planet Soft C S.L. - EasyJob Resume Builder Version 2.790.1349 *
Remove the DivX Player *
Safer Networking Limited - SpyBot-S&D Version 1, 3, 0, 12 *
Sun Microsystems, Inc. - Java™ 2 Platform Standard Edition 5.0 Update 2 Version 5.0.20.9 *
System Diagnostic *
System Level Service Utilty Version 2.41.0.1 *
Ventrilo Application Version 2, 3, 0, 0 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
Yahoo! Messenger Version 6,0,0,1750 *

if this helps any?
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#11
ZEUS_GB

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SMWDM.SYS is part of your sound card drivers.
The Belarc report doesn't tell me what sound card you have. :tazz:

What is the make and model of the PC?

Edited by ZEUS_GB, 24 October 2005 - 12:15 PM.

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#12
FutureWoWplayer

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i built my computer so I dont have a sound card. Im just using the on-board sound card. I have a program called ventrillo that I use for WoW and my mic is connected to my monitor but that doesnt seem to be working at the moment either.

Is there a website I can go to to download updated drivers for my graphics and sound card?
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#13
ZEUS_GB

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What make and model is the motherboard?
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#14
FutureWoWplayer

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Its an intel 815GU motherbaord. I dont remeber the rest of the numbers that were on the box. I threw it away a long time ago. I do know that it is a sound card issue, because the error seems to be happening more frequently now. What can I do to rectify this error.
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#15
ZEUS_GB

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Can you go into device manager and check what sound card you have.
Post it here and we'll see if we can't find you some drivers.

If you don't know how to get into device manager follow the instructions below:

Right click my computer > click properties > click hardware > click device manager > click the + next to sound, video and game controllers and it will display your sound card.

Edited by ZEUS_GB, 28 October 2005 - 06:17 AM.

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