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Citrix/PDA interaction

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Connecting to a Citrix server we require a username/password, which is fine
when accessing from Win2K desktop ICA file. But when I use the same ICA file on a Symbol PDA and try to use the PDA keyboard, none of the characters that I click on get to the username field on the Citrix login window, and thus cannot login to Citrix and run our application. Any ideas?

An interesting but separate item is that when the PDA is in its cradle connected to my desktop machine, you cannot connect to the Citrix machine ("protocol driver error"). I believe this one is a know limitation of Citrix.
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