[Touch205]

I recently got my computer back from Bestbuy. They replaced the hard drive on it. I have been putting back all of my programs, and they all work but Windows Media Player. It will show videos playing, but there is no sound. When I tried to play music off a CD, it turned the song I clicked on and all those under it orange with an exclamation point beside it. Also, a text popped up: "indows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

I don't know what to do.

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CATHIE
User Name Administrator

Motherboard:
CPU Type AMD Athlon, 909 MHz (9 x 101)
Motherboard Name MSI MS-6390 (3 PCI, 1 AGP, 1 CNR, 2 DIMM, Audio, Video)
Motherboard Chipset VIA VT8375 ProSavageDDR KM266
System Memory 480 MB (PC2700 DDR SDRAM)
BIOS Type Award Modular (09/03/03)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter S3 Graphics ProSavageDDR (32 MB)
3D Accelerator S3 ProSavageDDR
Monitor Compaq FS740 [17" CRT] (11191127494196)
Monitor Generic Television

Multimedia:
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive ST3160023A (160 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive Compaq DVD-ROM DVD-116 (16x/40x DVD-ROM)
Optical Drive PHILIPS CDD4801 CD-R/RW (8x/4x/32x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 152617 MB (143302 MB free)

Input:
Keyboard HID Keyboard Device
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (192.168.0.100)
Modem PCTEL Platinum V.90 Modem

Peripherals:
Printer Compaq IJ650 Inkjet Printer
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Printing Support

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Hi Touch205!

Bestbuy techs, aka the Geek Squad, are notorious for not knowning a bleeping thing about computers. At my shop I have had some computers come in with 8 best buy stickers on the computer, meaning they spent over $800 to try to get the computer fixed and yet it still isn't fix. My shop has it for a day and it's fixed for $65. LOL they are so stupid over there.

But to get back to your problem. Right-click on MY COMPUTER, select PROPERTIES, click the HARDWARE tab and then the DEVICE MANAGER button and tell me anything listed that has a yellow question/exclamation mark next to it.

Fenor

[Fenor]

Hi Touch205!

Bestbuy techs, aka the Geek Squad, are notorious for not knowning a bleeping thing about computers. At my shop I have had some computers come in with 8 best buy stickers on the computer, meaning they spent over $800 to try to get the computer fixed and yet it still isn't fix. My shop has it for a day and it's fixed for $65. LOL they are so stupid over there.

But to get back to your problem. Right-click on MY COMPUTER, select PROPERTIES, click the HARDWARE tab and then the DEVICE MANAGER button and tell me anything listed that has a yellow question/exclamation mark next to it.

Fenor

[Touch205]

Hi Fenor,

Well, I checked it and nothing listed has an exclamation point.

Touch205

[Fenor]

Ok that's good, now go to the CONTROL PANEL and double click on SOUNDS & AUDIO DEVICES. Click on the AUDIO tab and tell me what is listed in the pull-down box for DEFAULT DEVICE under the SOUND PLAYBACK heading.

Fenor

[Touch205]

There is nothing in the pull down under Sound Playback. There isn't anything there for sound recording either. But the MIDI music playback lists MPU-401. I hope that's good too.

[Fenor]

There is nothing in the pull down under Sound Playback. There isn't anything there for sound recording either. But the MIDI music playback lists MPU-401. I hope that's good too.

Unfortunately that is not good. Please go back into the DEVICE MANAGER and this time list everything that is listed under Sound, Video & Game Controllers when you hit the '+' symbol next to it.

Fenor

[Touch205]

Here goes:

Sound, Video, and Game Controllers
- Audio Codecs
- Legacy Audio Drivers
- Legacy Video Capture Devices
- Media Control Devices
- MPU-401 Compatible MIDI Device
- Standard Game Port
- Video Codecs


Touch205

[Fenor]

Looks like you don't have the audio controller installed. Go to this link and download Realtek ALC Series AC'97 Audio Drivers file.

Once it's downloaded, run it and it will install your audio drivers. Reboot your computer and let me know how things are going.

Fenor

[Touch205]

It worked! Yeah! Thank you so much!

Touch205

[Fenor]

Glad your sound is working now

Fenor