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Help Remove PSGUARD


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#1
gened_99

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I have ran all the necessary steps and it seems to keep coming back. Here is my Hijack this log and Panda and Ewido:
Logfile of HijackThis v1.99.1
Scan saved at 11:20:10 PM, on 10/27/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
d:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
d:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
d:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\nvctrl.exe
C:\WINNT\system32\mssearchnet.exe
D:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe
D:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe
D:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe
C:\Program Files\QuickTime\qttask.exe
D:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
C:\Program Files\WinZip\WZQKPICK.EXE
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINNT\explorer.exe
C:\Documents and Settings\Gene Day.GENE-A614A0E0BB\Desktop\antivirusSoftware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: HomepageBHO - {3bf1f86f-b1a8-489b-8d8b-43781d51411f} - C:\WINNT\system32\hpE847.tmp
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - d:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [pccguide.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe"
O4 - HKLM\..\Run: [Pop3trap.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = D:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - d:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - d:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - d:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe

ActiveScan:

Incident Status Location

Adware:Adware/PsGuard No disinfected C:\WINNT\system32\intell32.exe
Adware:adware/securityerror No disinfected C:\WINNT\system32\mssearchnet.exe
Adware:Adware/PsGuard No disinfected C:\WINNT\system32\OLEEXT.dll
Adware:adware/securityerror No disinfected C:\DOCUMENTS AND SETTINGS\ALL USERS.WINNT\START MENU\Online Security Center.url
Adware:adware/sidestep No disinfected C:\Documents and Settings\Gene Day.GENE-A614A0E0BB\Application Data\MICROSOFT\INTERNET EXPLORER\QUICK LAUNCH\SideStep.lnk
Adware:adware/psguard No disinfected C:\WINNT\SYSTEM32\intell32.exe
Spyware:spyware/smitfraud No disinfected C:\WINNT\SYSTEM32\oleext.dll
Adware:adware/sidesearch No disinfected C:\Documents and Settings\Gene Day.GENE-A614A0E0BB\Application Data\Lycos
Adware:adware/savenow No disinfected Windows Registry
Dialer:Dialer.NO No disinfected C:\Documents and Settings\Gene Day.GENE-A614A0E0BB\Local Settings\Temporary Internet Files\Content.IE5\DHBRTSY9\gdnUS2218[1].exe
Adware:Adware/PsGuard No disinfected C:\WINNT\system32\intell32.exe
Adware:Adware/PsGuard No disinfected C:\WINNT\system32\oleext.dll
Virus:W32/Smitfraud.D Disinfected C:\WINNT\system32\wininet.old
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#2
infaddict

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Hi gened_99 :)

Welcome to Geeks to Go - my name is infaddict and I will be helping you with your problem. I am currently analysing your log and will post a reply shortly. Thanks for your patience.

:tazz:
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#3
infaddict

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Hi gened_99,

Download smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Place a shortcut to Panda ActiveScan on your desktop.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!

Next, please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
Now scan with HJT and place a checkmark next to each of the following items and click FIX CHECKED:

O2 - BHO: HomepageBHO - {3bf1f86f-b1a8-489b-8d8b-43781d51411f} - C:\WINNT\system32\hpE847.tmp

Close HiJackThis.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


Open Ad-aware and do a full scan. Remove all it finds.


Run Ewido:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with ewido it is finding cases of false positives.
  • You will need to step through the process of cleaning files one-by-one.
  • If ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now.
  • When the scan is finished, click the Save report button at the bottom of the screen.
  • Save the report to your desktop
Close Ewido

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

Reboot back into Windows and click the Panda ActiveScan shortcut.
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

Using the 'Add Reply' button, please post the contents of :
  • Panda scan report
  • new HijackThis Log
  • contents of smitfiles.txt
  • Ewido Log
Let us know if any problems persist. :tazz:
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#4
gened_99

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Thank you. As soon as I get home this evening, I will run what you suggested.

I ran almost all of the steps that you have mentioned a few times but the order I did it in was not the same. So, I will try again and post my logs.
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#5
gened_99

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Here are all of my logs:

I was unable to run Panda Active Scan as I kept getting an error when trying to download.

mitRem © log file
version 2.7

by noahdfear


Microsoft Windows 2000 [Version 5.00.2195]
The current date is: Wed 11/02/2005
The current time is: 20:10:16.76

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

checking for ShudderLTD key

ShudderLTD key not present!

checking for PSGuard.com key


PSGuard.com key not present!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Existing Pre-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~


~~~ Miscellaneous Files/folders ~~~




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Remaining Post-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~



~~~ Miscellaneous Files/folders ~~~




~~~ Wininet.dll ~~~

CLEAN! :tazz:

Hijack this:
Logfile of HijackThis v1.99.1
Scan saved at 8:05:05 PM, on 11/2/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\userinit.exe
C:\WINNT\Explorer.EXE
C:\WINNT\explorer.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - d:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [pccguide.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe"
O4 - HKLM\..\Run: [Pop3trap.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = D:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsec...scan/axscan.cab
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - d:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - d:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 8:34:07 PM, 11/2/2005
+ Report-Checksum: D8070476

+ Scan result:

C:\Program Files\Hijackthis\backups\backup-20051030-153024-276.dll -> Trojan.Small.fs : Cleaned with backup
C:\Program Files\Hijackthis\backups\backup-20051030-153033-492.dll -> Trojan.Small.fs : Cleaned with backup
C:\Program Files\Hijackthis\backups\backup-20051030-153644-468.dll -> Trojan.Small.fs : Cleaned with backup
C:\Program Files\Security Toolbar\Security Toolbar.dll -> TrojanDownloader.Agent.yb : Cleaned with backup


::Report End
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#6
infaddict

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Hi gened_99,

Thanks for the reply :)

Can you confirm if your latest HijackThis log was taken in Normal Mode? It is shorter than your original log, so I want to check it wasn't taken in Safe Mode my mistake.

If necessary, please post a fresh HijackThis log taken from Normal Mode

Finally, are you still having problems - how is your system running?

Thanks :tazz:
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#7
gened_99

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Here is my Hijack log in Normal mode:
Logfile of HijackThis v1.99.1
Scan saved at 7:28:53 AM, on 11/3/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
D:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
C:\Program Files\WinZip\WZQKPICK.EXE
d:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe
d:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe
d:\Program Files\Trend Micro\PC-cillin 2003\PCCCLIENT.EXE
d:\Program Files\Trend Micro\PC-cillin 2003\PCCGUIDE.EXE
d:\Program Files\Trend Micro\PC-cillin 2003\POP3TRAP.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINNT\explorer.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - d:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [pccguide.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe"
O4 - HKLM\..\Run: [Pop3trap.exe] "d:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = D:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://d:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsec...scan/axscan.cab
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - d:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - d:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe


My system seems to be fine. It looks like PSGUARD has been removed. Well, at least I think it has been
removed. Again, thank you for your help with my issue.
Please, let me know if I need to run anything else.
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#8
infaddict

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Hi gened_99 :)

Your log looks better and I'm glad to hear your system is running better :tazz:

I'd like you to run one more scan to check for any left overs from PSGuard (especially as in your original post, ActiveScan reported some findings).

Please download ewido security suite it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Once the updates are installed, close Ewido and reboot in Safe Mode :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, keep tapping F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
Once in Safe Mode, open Ewido (either from desktop shortcut or from Start -> Programs) :
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Close ewido security suite.

Now reboot back into Normal Mode and post a reply with the report.txt from Ewido

Again, let me know how your system is running.

:)
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