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Internet Explorer crashing


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#1
richiep

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Hi there,

When I select on a links within an internet page, explorer freezes with the hour glass and I have to reboot.
Any ideas on how to resolve? Have tried windows update for XP, running adaware to detect for spyware. Thanks
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#2
dsenette

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is it any link? any webpage? what kind of internet connection do you have?

start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.
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#3
richiep

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Hi there,

It's not really any specific website or link but it seems to happen more often when I have had explorer open for a while or have a couple of sessions running. I have a 2Meg wireless Broadband connection.
This is the latest one - basically clicked on a link on the BBC website and it froze (blank screen, hour glass). Had to end the session via task manager and this is what it said:
" Hanging application iexplore.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000"
in bytes:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

in words:
0000: 6c707041 74616369 206e6f69 676e6148
0010: 65692020 6f6c7078 652e6572 36206578
0020: 322e302e 2e303039 30383132 206e6920
0030: 676e7568 20707061 2e302e30 20302e30
0040: 6f207461 65736666 30302074 30303030
0050: 3030

Any ideas?
Really appreciate your help with this one!
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#4
dsenette

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so far, the only references to that....either suggest to scan for malware....or to try a repair of ie...or even a windows repair..

for the malware Please go to the malware forum in my signature and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.


let's also try
Do you have a valid XP cd?

If so, place it in your CD ROM drive and follow the instructions below

Start > Run > cmd then type

sfc /scannow (note the space)

let this run untill you get a message saying it is complete.

SFC - system file checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

If you want to see what was replaced, right click My Computer > manage, expand event viewer > system.

and i'll look for some instructions for repairing ie
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#5
dsenette

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http://support.micro...kb;en-us;318378 heres one for repairing ie
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#6
richiep

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Okay will follow these instructions and get back to you shortly. Cheers for the advice, much appreciated!
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