The computer crashed & when he rebooted the Start program just hourglassed and he can't access IE6.
Can only run programs using TaskManager > New Task.
Cox support had him remove their AV.
I downloaded WinSockfixxp, Lspfix, SmitRem, Cleanup3.0, HJT, Killbox, Ewildo, DelDomains, Trojanhunter to a CD for him on Sunday.
Ran sfc /scannow, Winsockfix, Smitrem, cleanup, ewildo and Trojan Hunter in safe mode but he still has the same problem.
Any help getting him past the Start Program hourglass and/or Internet access?