[nicoblue]

Hi, Everyone. I read a few posts from this forum with a ggogle search and it appears to be just what I need.

Here is my problem. All and any input is appreciated.

I have windows Xp Home on a newer laptop. I was installing and reinstalling my anti norton virus and norton personal firewall/ After I restarted I could not reinstall it and my search button, windows restore and in control panel user accounts would not work.

I ended up fixing the problem by downloading SymNRT Norton Removal Tool. After running this it worked. Everything was back to normal. All listed above as not working were now working.

So I Reinstalled the following. After reinstalling both Norton antivirus 2005 and norton personal firewall I was having a small problems here and there. So I uninstalled the two again.

Now I can't reinstall or uninstall anything. Also, the same proplems as reported previously ar here again. I can't use my search button, windows restore and in control panel user accounts won't open fully.

If anyone could please help me, I would be utterly greatrful.

Thanks in advance, NicoBlue.

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Open the CD ROM Drive used to install Windows, insert the XP CD but leave the drawer open. Click start then run, type sfc /scannow then press enter and close the CD ROM Drive drawer. You will get a blue progress bar, after the bar goes, reboot. This will check for and replace missing or corrupt system files.

You can check for an improvement after running sfc /scannow then after each step until you have run through them all, if necessary

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, all the files in the folder will now be highlighted, right click any file, click delete, a box will appear asking if you want to delete all the files, confirm the delete then reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should

If no change

Please go here to repair your operating system

Repair XP

If you are unable to run Repair XP

Alternate XP Repair Guide

Use the last one - Windows Installation CD to repair the current installation, which uses a slightly different method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running the repair it will be necessary to install all Windows Updates

The next steps are optional

Get the trial of Tune Up 2006 here

Tune Up 2006 Trial

Run disc clean up then registry clean up, then click optimize to run reg defrag, which needs a reboot

After the reboot, open Tune Up, click optimize and improve, system optiomization to run, optimize the computer configuration, which needs a reboot

If you use accelerate downloads in system optimization, select the speed which is just above your actual line speed

[Retired Tech]

Open the CD ROM Drive used to install Windows, insert the XP CD but leave the drawer open. Click start then run, type sfc /scannow then press enter and close the CD ROM Drive drawer. You will get a blue progress bar, after the bar goes, reboot. This will check for and replace missing or corrupt system files.

You can check for an improvement after running sfc /scannow then after each step until you have run through them all, if necessary

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, all the files in the folder will now be highlighted, right click any file, click delete, a box will appear asking if you want to delete all the files, confirm the delete then reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should

If no change

Please go here to repair your operating system

Repair XP

If you are unable to run Repair XP

Alternate XP Repair Guide

Use the last one - Windows Installation CD to repair the current installation, which uses a slightly different method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running the repair it will be necessary to install all Windows Updates

The next steps are optional

Get the trial of Tune Up 2006 here

Tune Up 2006 Trial

Run disc clean up then registry clean up, then click optimize to run reg defrag, which needs a reboot

After the reboot, open Tune Up, click optimize and improve, system optiomization to run, optimize the computer configuration, which needs a reboot

If you use accelerate downloads in system optimization, select the speed which is just above your actual line speed

[nicoblue]

Thank you for your reply. My system came with Xp installed on it. Any other suggestions or should have come with discs? Thanks.

[Retired Tech]

It should have come with an XP CD, recovery discs or a recovery partition, though care needs to be taken to ensure either the recovery disc or the recovery partition do not simply return the PC to its day one condition, thereby removing data and additional programmes

Contact the supplier to see how XP was installed

[nicoblue]

Sorry I seen the whole message now, I will check into it immediately. Thank you