Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Sudden audio loss!


  • Please log in to reply

#1
Woman

Woman

    Member

  • Member
  • PipPip
  • 90 posts
Hello!

My sound just suddenly disappeared while my son was playing a computer game (Rayman 3). Everything is plugged in.

I have Win 98 SE, Turtle Beach Montego II.

Any help would be appreciated!
  • 0

Advertisements


#2
Fenor

Fenor

    Trusted Tech

  • Retired Staff
  • 5,236 posts
Hi Woman!

Does the sound return after you reboot your computer?

Fenor
  • 0

#3
Woman

Woman

    Member

  • Topic Starter
  • Member
  • PipPip
  • 90 posts
No - no sound at all!

It just disappeared and hasn't turned up again.

Any ideas? Can a sound card just stop functioning - no warning?
  • 0

#4
Fenor

Fenor

    Trusted Tech

  • Retired Staff
  • 5,236 posts
Go into the DEVICE MANAGER (right-click MY COMPUTER and click on DEVICE MANAGER tab, and tell me if there are any items listed with yellow exclamation/question marks next to them.

Fenor
  • 0

#5
Woman

Woman

    Member

  • Topic Starter
  • Member
  • PipPip
  • 90 posts
Hello Fenor!


When I right click on MY COMPUTER I don't see DEVICE MANAGER. I do see what is in Swedish EGENSKAPER - I think it's PROPERTIES in English. Under that I do see one thing with a yellow exclamation mark next to it - my firewall driver!

Any ideas?

(And thanks for the time you've been spending trying to solve my problem!)

Amanda
  • 0

#6
Guest_1069_*

Guest_1069_*
  • Guest
If I can jump in because Fenor isn't in this forum at this time, Go to Control Panel > System > Device Manager near the bottom of the list is Sound Video and Game controlers - click the + are there any yellow exclamation marks?
  • 0

#7
Woman

Woman

    Member

  • Topic Starter
  • Member
  • PipPip
  • 90 posts
Hi, 1069 - and thanks for jumping in for Fenor!

No yellow exclamation marks there.

Anything else I can check?

Thanks!

Amanda
  • 0

#8
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Download and installEverest Home Edition

Run the programme, click + next to computer then summary

Look on right for multimedia / audio adapter

Look at the manufacturer’s site for the suitable driver for your Operating System


If you are unable to find it, please post the make and model here before you download anything

Please set a system restore point before you install anything


It can happen that the drivers become damaged or corrupt even if they show as working

Re-install the drivers, either from the soundcard CD or the manufacturer's website, which is usually better as you will be able to get the most recently updated drivers
  • 0

#9
Woman

Woman

    Member

  • Topic Starter
  • Member
  • PipPip
  • 90 posts
Hi Keith. Great name (my favorite bro's name is Keith).

Thanks for the Everest tip - so handy!

This is what turned up under sound card: Aureal Montego II Sound Card

Went to Turtle Beach's website. The only Aureal I found was the following. It says it's for MSXP, if I'm reading it correctly - I have 98SE - a Dell. I've tried contacting tech support at Dell Sweden but they're having problems just now.

So here's my soundcard - this IS for an XP, isn't it? / Thank you so much for your help! / Amanda


Model
Aureal- based cards
Manufacturer
Turtle Beach Systems
Device Type
Operating Systems
WinXP
File Name
MSXPAureal.cab
File Size
535.5 kb
1 minute 16 seconds @56kbps
5 seconds @broadband
Uploader Notes
Updated driver for all Aureal based sound card (8810,8820,8830) e.g. Montego I/II, in file cabinet format. Extract to a folder and files will be visible

UPDATE: I think I may have found the proper driver. It was cleverly disguised as AU8830. I'm downloading it now.

Edited by Woman, 08 November 2005 - 03:36 PM.

  • 0

#10
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
This has drivers for 98

http://www.turtlebea..._ftp/576ftp.asp

I chose Montego II from here



FTP Files Download Center



Click on the name of a product below to see a list of files.


Note: Seeking support for software products? Visit Voyetra Tech Support.

A
Audio Advantage Micro
AudioStation 5
M
Malibu Surround 64
Maui
Monte Carlo
Montego A3DXstream
Montego II
Montego II Home Studio
Montego II Plus
Montego II Quadzilla
Montego DDL
Monterey
MultiSound Classic

http://www.turtlebea...support/ftp.asp

They do mention contacting Dell if the card was an OEM install

Check the read me notes before installing

Match your card using Everest and the list

http://www.turtlebea...ftp/8901001.asp

If you click support from here you can use their knowledge base

http://www.turtlebea...ite/default.asp

Or you can e-mail them if you cannot find the drivers

support@turtlebeach.com
  • 0

#11
Woman

Woman

    Member

  • Topic Starter
  • Member
  • PipPip
  • 90 posts
Oh, my gosh! I'm only half geek! I don't understand most of what the READ ME file is trying to tell me! What happens if I uninstall my Turtle Beach drivers and then install the ones you've given me the links to? How do I back-up my drivers?

(I should never have broken up with Sven the Swedish Computer Geek!)

/Amanda
  • 0

#12
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
I would e-mail turtle beach as it will be a straightforward job when the exact card number is established
  • 0

#13
Woman

Woman

    Member

  • Topic Starter
  • Member
  • PipPip
  • 90 posts
Thanks for your reply, Keith.

I've just got through to Dell Sweden and am downloading the driver now.

Thanks to all of you who've helped!

Amanda
  • 0

#14
Woman

Woman

    Member

  • Topic Starter
  • Member
  • PipPip
  • 90 posts
Well, after several unsuccessful attempts at downloading the drivers from Dell Sweden, I've finally succeeded. The results: nada! Nada peep from speakers.

Anyone have any other suggestions? What do you do when you come home and your 12-year-old says the sound just disappeared while he was playing a game?

Thanks!

/Amanda
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP