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drwatson postmortem debugger


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#1
wburrough

wburrough

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Today i came home to my computer that was left on while i was away for the day. i was just starting to sit down when a msg poped up for the first time that said drwatson postmortem debugger and asked me to send an error report or to end the program. whatever one i would click would then freeze my computer. my mouse would still move and everything looked fine only i could not click anything. if i put my mouse over my taskbar there was an hour glass. i was still able to hit c+a+d and i shut my comp down. now every time i start my comp i get this error within 3 mins even if i just let it sit there and do not do anything. i figured out that i could hit C+A+D to close the error and that would make my comp not freeze. but i would like to make it so that i can get rid of this all togethor. her is my log after i already shut down the drwatson error.

Logfile of HijackThis v1.99.0
Scan saved at 6:54:35 PM, on 1/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
E:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
e:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wscntfy.exe
E:\iTunes\iTunesHelper.exe
E:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
E:\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
E:\iPod\bin\iPodService.exe
C:\WINDOWS\system32\rundll32.exe
E:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
E:\Program Files\Silicon Image\SiISATARaid\SATARaid.exe
C:\WINDOWS\explorer.exe
E:\America Online 9.0\waol.exe
E:\America Online 9.0\shellmon.exe
E:\America Online 9.0\aolwbspd.exe
C:\Documents and Settings\Jean Claud\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.distance-...n.itt-tech.edu/
O2 - BHO: (no name) - {00A0A40C-F432-4C59-BA11-B25D142C7AB7} - C:\WINDOWS\system32\mskceo.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINDOWS\system32\mskhhe.dll
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINDOWS\system32\mseggo.gif
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - E:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINDOWS\system32\msfaol.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\system32\msnkmi.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SmcService] E:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] E:\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [DigidesignMMERefresh] e:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [AdobeVersionCue] e:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKCU\..\Run: [AIM] E:\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\system32\msedpb.exe
O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = E:\America Online 9.0\aoltray.exe
O4 - Global Startup: SATARaid.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - E:\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O16 - DPF: {BAB3E70B-A847-4A88-ACFC-778FCCC00287} (CActSetupObj Object) - http://www.odysseusm...om/actsetup.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D19E96A9-E4B7-434F-AFE1-D636D9BE3CFC}: NameServer = 205.188.146.145
O23 - Service: Adobe LM Service - Unknown - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - E:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Digidesign MME Refresh Service - Digidesign, A Division of Avid Technology, Inc. - e:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: iPod Service - Apple Computer, Inc. - E:\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sygate Personal Firewall - Sygate Technologies, Inc. - E:\Program Files\Sygate\SPF\smc.exe
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

THANKS FOR ANY HELP
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#2
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

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You may wish to print out a copy of these instructions to follow while you complete this procedure.
Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.
Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

O2 - BHO: (no name) - {00A0A40C-F432-4C59-BA11-B25D142C7AB7} - C:\WINDOWS\system32\mskceo.dll
O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINDOWS\system32\mskhhe.dll
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINDOWS\system32\mseggo.gif
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINDOWS\system32\msfaol.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\system32\msnkmi.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\system32\msedpb.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O16 - DPF: {BAB3E70B-A847-4A88-ACFC-778FCCC00287} (CActSetupObj Object) - http://www.odysseusm...om/actsetup.cab

Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).
Be sure you're able to view hidden files, and remove the following files in bold (if found):

C:\WINDOWS\system32\mskceo.dll
C:\WINDOWS\system32\mskhhe.dll
C:\WINDOWS\system32\mseggo.gif
C:\WINDOWS\system32\msfaol.dll
C:\WINDOWS\system32\msnkmi.dll
C:\Program Files\Viewpoint
C:\WINDOWS\system32\msedpb.exe

Reboot normally and post a new log. Is the error gone now?

-=jonnyrotten=- :tazz:
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#3
wburrough

wburrough

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thanks alot man. you fixed it. here is my new log if you want to see it.

Logfile of HijackThis v1.99.0
Scan saved at 9:21:30 PM, on 1/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
E:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
e:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\wanmpsvc.exe
E:\iTunes\iTunesHelper.exe
E:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
E:\AIM\aim.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\rundll32.exe
E:\iPod\bin\iPodService.exe
E:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
E:\Program Files\Silicon Image\SiISATARaid\SATARaid.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Jean Claud\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.distance-...n.itt-tech.edu/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - E:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SmcService] E:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] E:\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [DigidesignMMERefresh] e:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [AdobeVersionCue] e:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKCU\..\Run: [AIM] E:\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = E:\America Online 9.0\aoltray.exe
O4 - Global Startup: SATARaid.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - E:\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O23 - Service: Adobe LM Service - Unknown - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - E:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Digidesign MME Refresh Service - Digidesign, A Division of Avid Technology, Inc. - e:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: iPod Service - Apple Computer, Inc. - E:\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sygate Personal Firewall - Sygate Technologies, Inc. - E:\Program Files\Sygate\SPF\smc.exe
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

thanks alot.
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#4
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

  • Retired Staff
  • 2,678 posts
Spybot Search & Destroy Download and install. Start Spybot S&D, Click the Search for updates button, if any are found then click the Download Updates button. After all updates are downloaded, click the Check for problems button. When the scan is complete, place a check next to anything marked in red, then click the Fix selected problems button. You may need to run Spybot S&D multiple times to remove all infections.

Download Ad-aware from: http://www.geekstogo...n=download&id=5

Install the program and launch it.

First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:
  • Automatically save log-file
  • Automatically quarantine objects prior to removal
  • Safe Mode (always request confirmation)
2. Click on the Scanning button on the left and select :
  • Scan Within Archives
  • Scan Active Processes
  • Scan Registry
  • Deep Scan Registry
  • Scan my IE favorites for banned URL’s
  • Scan my Hosts file
  • Under Click here to select drives + folders, choose:
  • All of your hard drives
-> Click on the Advanced button on the left and select:
  • Include additional process information
  • Include additional file information
  • Include environment information
  • Include additional object details
-> Click the Tweak button and select:
  • Under the Scanning Engine:
    • Unload recognized processes during scanning
    • Include basic Ad-aware settings in logfile
    • Include additional Ad-aware settings in logfile
  • Under the Cleaning Engine:
    • Let Windows remove files in use at next reboot
-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:
  • Use Custom Scanning Options
-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

-> Reboot your computer.

Congratulations! Your system is CLEAN :tazz:

How do you prevent spyware from being installed again? We strongly recommend installing SpywareBlaster (it's free for personal use) Click Here.

Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
Restrict the actions of potentially dangerous sites in Internet Explorer.
Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here to make sure that you have the latest patches for Windows.

These next two steps are optional, but will provide the greatest protection.
1. Use ANY browser besides Internet Explorer, almost every exploit is crafted to take advantage of an IE weakness. We usually recommend FireFox Posted Image.
2. Install Sun's Java. It's much more secure than Microsoft's Java Virtual Machine .

It's okay to delete the Hijack This folder if everything is working okay.

After doing all these, your system will be thoroughly protected from future threats. ;)

-=jonnyrotten=- :thumbsup:
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