[jshawger]

I need help with getting started so I can send a log. Virtumonde, winfixer, and PUP (as Macaffee called) are the issues. I know very little about any of this stuff.

I recently switched to firefox which ended annoying winfixer pop ups, but if I open IE it immediately pops up along with other random ads.

Step One: I've downloaded it all, ran everything but shredder.

Step Two: Currently running Panda. Do I really download all of this stuff and do each and every step? If that is what I need to do to be free of this plague, I will. But I wanted to be sure as I'm wondering what all these extras programs will do to my computer's performance.

Step Three: My computer automatically receives updates; do I need to worry about this step?


Thank you so much for your help.

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and reply here with your log.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[John_L]

Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and reply here with your log.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.