Long story less long I had to cd-roms installed that worked fine on my computer. I took one out to change it for a dvd burner. The burner had to be sent back. Now I am trying to put the cd-rom back in and it wont get recognized by xp. THe drive in question is a sony cd-rw crx320e. It is in the second bay and my 1st bay is a lite-on cd-rom. Windows wont automatically install the drivers for my sony and I dont have any software with drivers to install from. THe computer recognizes it correctly but says that drivers are needed and in the device manager it is placed in the horrible yellow question mark area with code 1 reporting that I need to install drivers. Windows searches cant find a matching driver, and if you choose to look yourself (advanced selection) and say you "have disk" and choose driver from menu there is nothign in the menus. All of the categories are empty. I cant even select a generic driver. WHat could be the problem? Sony said that there shouldnt be any drivers needed to install it.
Both drives are set to cable select. I tried swithching their order, which lead to error 28 and none of them being read. I have contacted sony, dell, and microsoft but none of them will help me. The cd-rom is apparently OEM which apparently means, and I didnt know before, that it is not supported by the manufactorers. The operating system was bought through dell so microsoft passes the buck. And then dell wont support because the drive wasnt bought through them. I also tried to find drivers on sony's website but they dont have any for the crx320e, they have firmware for hte crx320a but I cant use that either because I cant install my drive and that has to be done first to recognize it.
Sorry for the long call for help but I am just trying to get as much info as possible to help in finding an answer. Let me know if you need anymore info.
2400 dimension desktop with windows Xp home with sp2