This is my Aunt and Uncle's computer that I am trying to get the updates for, but they have been failing for some time now. I am running Windows Update from Microsoft.com. KB 896688 and KB904018 appear to downlaod fine, but fail during installation. KB890830 (which appeared more recently) appears to fail during download. Internet searches appear to identift KB896688 as the problem, so that is the update I will focus on. The first time it failed, the following error was given in the update history: 0x80246008. Subsequent attempts have either shown as cancelled in the update history or yeilded this same error code. The logfile for KB896688 from the Windows folder shows this:
1.531: 2005/11/17 13:15:59.375 (local)
1.531: C:\WINDOWS\SoftwareDistribution\Download\22c734c12ba2228809e817e4675732a3\update\update.exe (version 126.96.36.199)
1.531: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.531: Hotfix started with following command line: -q /Z -ER /ParentInfo:15159e693052234b8fa6b70122d59cdf
1.531: Unexpected Error While Executing Line 1 ( Test.IE7InstallBlock.Section ) of PreRequisite
1.547: KB896688 Setup canceled.
1.547: Update.exe extended error code = 0xf00d
As far as I know, none of the folders have been moved from their original locations. The Windows folder and the Program Files folder are both found in C:. Any help you can offer will be much appreciated as all of my attempts have fallen short. Thanks!
Edited to add: This computer is running Windows XP Home and McAfee. I did try the update with the virus protection turned off, but still no luck. This problem aside, the computer should be up to date and protected.
Edited by rsiebent, 17 November 2005 - 12:59 PM.