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computer is totally and completely messed up


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#16
famebyframe

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alright i have the programs, sorry about not responding right away ive been having another major problem, whenever i connect to the internet the generic host process for win 32 service crashes and makes everything slowly go mental
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#17
wannabe1

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Alrighty then...let's go after the Norton first.

Download SYMClean and SYMNRT. These are both very small applications. Once downloaded, run them one at a time by double clicking the downloaded file. Run SYMNRT first and reboot...then run SYMClean and reboot.

Once this has been done, post me a fresh HiJackThis log.

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#18
famebyframe

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sure thing ! :tazz:
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#19
famebyframe

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Alright ive run the programs

Edited by famebyframe, 20 November 2005 - 09:21 PM.

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#20
wannabe1

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famebyframe...

Edit the HJT log out of your last post please.

Right click on My Computer and choose Explore...right click on the HDD (C:) and choose Explore...right click on Program Files and choose Explore...double click on Symantec. Click on Edit in the toolbar and choose Select All then right click on a file and choose Delete.

Click on the Back arrow on the toobar and then right click on the Symantec folder and choose Delete.

Reboot and post a fresh HJT log

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#21
famebyframe

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ive gone through my program files and there isnt a symantec folder or anything norton related
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#22
wannabe1

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Ok...then the Norton is gone...

Install the Avast, update it, and run it...I think you're in for a bit of a surprise here.... :tazz:

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#23
wannabe1

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Your log showed a lot of malware and other nasties. It would probably be a good idea to take a trip through the G2G Malware Forum. Just follow the steps listed on the page from the link, particularly those on the Start Here link at the top of the page. This can help you clear most of your problems by yourself. If you still have problems after that, post a HiJackThis log there for the specialists to work with.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1

Edited by wannabe1, 20 November 2005 - 10:27 PM.

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