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internet explorer 6 not starting up its default home page


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#1
fedup365

fedup365

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this is a family computer with 1 admin + 3 users. ie looks like it is starting but has a white b/ground 2 of these users have the browser problem ie not starting up from shortcut. admin is perfect. 1 of these users use msn. installed os xp prof, ie ver 6.0.2900.2180.xpsp_sp2_rtm.040803215815 i have run hijackthis it should be attached i havent tried running hijack this on each of the users space. i can if needed

thanks for all your help


Logfile of HijackThis v1.99.1
Scan saved at 16:32:47, on 19/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\System32\Ati2evxx.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\spoolsv.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
F:\WINDOWS\System32\CTsvcCDA.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\ZoneLabs\vsmon.exe
F:\WINDOWS\System32\MsPMSPSv.exe
F:\Program Files\Bonjour\mDNSResponder.exe
F:\WINDOWS\system32\Ati2evxx.exe
F:\WINDOWS\Explorer.EXE
F:\Program Files\Creative\ShareDLL\CtNotify.exe
F:\WINDOWS\system32\CTHELPER.EXE
F:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
F:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
F:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0K2.EXE
F:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
F:\Program Files\iTunes\iTunesHelper.exe
F:\Program Files\QuickTime\qttask.exe
F:\WINDOWS\system32\wscntfy.exe
F:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
F:\Program Files\iPod\bin\iPodService.exe
F:\Program Files\Creative\ShareDLL\MediaDet.exe
F:\WINDOWS\system32\wuauclt.exe
F:\DOCUME~1\ev\LOCALS~1\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wanadoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\SYSTEM\OOBE\BLANK.HTM
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CInterfaceObj Object - {58F07DD3-924D-4141-BC74-299F523A95F1} - F:\WINDOWS\pxwma.dll
O2 - BHO: (no name) - {702EA91C-1ACF-4772-8078-18F2B2EE1031} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - F:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - f:\program files\google\googletoolbar1.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - F:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O2 - BHO: (no name) - {CA356D79-679B-4b4c-8E49-5AF97014F4C1} - (no file)
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - f:\program files\google\googletoolbar1.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - F:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [Disc Detector] F:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] F:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "F:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [CTStartup] F:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [NeroCheck] F:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "F:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Zone Labs Client] F:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [AVG7_CC] F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [EPSON Stylus Photo RX500] F:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0K2.EXE /P24 "EPSON Stylus Photo RX500" /O6 "USB001" /M "Stylus Photo RX500"
O4 - HKLM\..\Run: [ATIPTA] "F:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [iTunesHelper] "F:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "F:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMMRealtime] F:\Program Files\PC MightyMax\pcmm.exe /R
O4 - Global Startup: Adobe Reader Speed Launch.lnk = F:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = F:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://F:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://F:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://F:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://F:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
O8 - Extra context menu item: Similar Pages - res://F:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://F:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: f:\program files\bonjour\mdnsnsp.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip....pGameLoader.dll
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zone...canner37300.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://H:\Resources\IntraLaunch.CAB
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "F:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - F:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - F:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - F:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - F:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - F:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - F:\Program Files\iPod\bin\iPodService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - F:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#2
fedup365

fedup365

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below is after using the winsokxpfix & cleanup. please let me know if i need to do more

thanks



Logfile of HijackThis v1.99.1
Scan saved at 19:57:42, on 19/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\System32\Ati2evxx.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\spoolsv.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
F:\WINDOWS\System32\CTsvcCDA.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\ZoneLabs\vsmon.exe
F:\WINDOWS\System32\MsPMSPSv.exe
F:\Program Files\Bonjour\mDNSResponder.exe
F:\WINDOWS\system32\Ati2evxx.exe
F:\WINDOWS\Explorer.EXE
F:\Program Files\Creative\ShareDLL\CtNotify.exe
F:\WINDOWS\system32\CTHELPER.EXE
F:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
F:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
F:\WINDOWS\system32\wscntfy.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
F:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0K2.EXE
F:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
F:\Program Files\iTunes\iTunesHelper.exe
F:\Program Files\Creative\ShareDLL\MediaDet.exe
F:\Program Files\QuickTime\qttask.exe
F:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
F:\Program Files\iPod\bin\iPodService.exe
F:\WINDOWS\system32\wuauclt.exe
F:\DOCUME~1\ev\LOCALS~1\Temp\Temporary Directory 2 for

hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://wanadoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL

= http://www.wanadoo.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

c:\WINDOWS\SYSTEM\OOBE\BLANK.HTM
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =

Microsoft Internet Explorer provided by Wanadoo
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -

F:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CInterfaceObj Object -

{58F07DD3-924D-4141-BC74-299F523A95F1} - F:\WINDOWS\pxwma.dll
O2 - BHO: (no name) - {702EA91C-1ACF-4772-8078-18F2B2EE1031} - (no

file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - F:\Program

Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper -

{AA58ED58-01DD-4d91-8333-CF10577473F7} - f:\program

files\google\googletoolbar1.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} -

F:\Program Files\MSN Apps\MSN

Toolbar\01.02.4000.1001\en-gb\msntb.dll
O2 - BHO: (no name) - {CA356D79-679B-4b4c-8E49-5AF97014F4C1} - (no

file)
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} -

C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -

f:\program files\google\googletoolbar1.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} -

F:\Program Files\MSN Apps\MSN

Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [Disc Detector] F:\Program

Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] F:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "F:\Program

Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [CTStartup] F:\Program Files\Creative\Splash

Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [NeroCheck] F:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "F:\Program

Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Zone Labs Client] F:\Program Files\Zone

Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [AVG7_CC] F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

/STARTUP
O4 - HKLM\..\Run: [EPSON Stylus Photo RX500]

F:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0K2.EXE /P24 "EPSON

Stylus Photo RX500" /O6 "USB001" /M "Stylus Photo RX500"
O4 - HKLM\..\Run: [ATIPTA] "F:\Program Files\ATI Technologies\ATI

Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [iTunesHelper] "F:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "F:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMMRealtime] F:\Program Files\PC

MightyMax\pcmm.exe /R
O4 - Global Startup: Adobe Reader Speed Launch.lnk = F:\Program

Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = F:\Program

Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://F:\Program

Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word -

res://F:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://F:\Program

Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page -

res://F:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Search with Wanadoo -

res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
O8 - Extra context menu item: Similar Pages - res://F:\Program

Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English -

res://F:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program

Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader

Object) - http://www.miniclip....pGameLoader.dll
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class)

-

http://download.zone...tector/ICSScann

er37300.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D}

(MessengerStatsClient Class) -

http://messenger.zon...ient.cab31267.c

ab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446}

(IntraLaunch.MainControl) - file://H:\Resources\IntraLaunch.CAB
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -

"F:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -

F:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner -

F:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT,

s.r.o. - F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -

F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - F:\Program

Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative

Technology Ltd - F:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision

Corporation - F:\Program Files\Common

Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - F:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC

- F:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#3
fedup365

fedup365

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thanks guys after using clean up which removed some 650mb worth of data all users including admin & ie are all on line i think the issue must have been dodgy reg entries as i have ad-aware avg zonealarm spybot. they all seem to be doing a good job but at the end of the day if your family are going to use msn & grabing emicons winks music etc + all the games you add run for 2 secs then remove. who knows where it may take you. please take a look in the hijack this logs for anything malicious that i might have missed.

:tazz: thanks again
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#4
fedup365

fedup365

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