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i dare anyone to solve this problem [resolved]


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#1
sabesin2001

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main problem is blank device manager, blank network connections folder, no "safely remove hardware icon in sys tray", also many popups, slow startup

here is hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 4:07:30 AM, on 11/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\John Williams\Desktop\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsec...scan/axscan.cab
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe



i have tried everything to get back device manager list, changing security permissions for enub registry keys, checking universal plug and play, etc.

spysweeper 4.0 has found apropos adware before, and says it is removed, but i think this might be the problem. i downloaded symantec apropos.c remover and it didn't find it. and i also downloaded aproposfix.bat but this WILL NOT RUN AND I CAN'T FIND AN EXPLANATION ANYWHERE. It says "'find' is not a recognized internal or external.......". basically i can't run any .bat file, could this be caused by spyware, no one online seems to know what that error means. maybe no one in the world. i should probably just reformat but i have a thinkpad and i spent many hours removing the thinkpad software that i didn't want and i don't want to do all that again.
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#2
g2i2r4

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Welcome sabesin2001 to Geeks to Go!

You say it's called apropos, we will remove apropos :tazz:

You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download AproposFix from here:
http://swandog46.gee.../aproposfix.exe

Save it to your desktop but do NOT run it yet.

Then please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Once in Safe Mode, please double-click aproposfix.exe and unzip it to the desktop. Open the aproposfix folder on your desktop and run RunThis.bat. Follow the prompts.

When the tool is finished, please reboot back into normal mode, and post a new HijackThis log, along with the entire contents of the log.txt file in the aproposfix folder.
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#3
sabesin2001

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that is the problem, the .bat file does not work. see my first post, i've tried that already.
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#4
g2i2r4

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Can you tell me what files you have in the folder?
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#5
sabesin2001

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RunThis.bat
grep.exe
sed.exe
zip.exe
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#6
g2i2r4

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Download this ZIP file, which contain a REG (Registry) file. Open it. Extract the REG file to your hard disk and double click it. Answer yes to the import prompt.

Then see if you can run the apropos tool
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#7
sabesin2001

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hmm hadn't tried that yet, but still the same error message. the error message occurs in an MSDOS prompt by the way. it pops up briefly if i double click the .bat file. if i try to run it in an msdos prompt window then i get the same error.

i tried in safe mode and then in normal startup.
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#8
g2i2r4

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I'll consult the creator of the tool, please hold.
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#9
Swandog46

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Hi sabesin2001 :tazz:

g2i2r4 asked me to give you a hand with this. I am not quite sure why your Windows XP does not have find.exe (it is a standard Windows program), but here it is regardless. (You might want to check the integrity of your system files using Start -> Run -> sfc /scannow ).

Please download find.zip attached to the bottom of this post, and unzip it. Move the find.exe from the zip folder to the folder c:\windows\system32.

Then reboot into Safe Mode as described above and run RunThis.bat, under the AproposFix folder. Follow the prompts.

When the tool is finished, please reboot back into normal mode, and post a new HijackThis log, along with the entire contents of the log.txt file in the aproposfix folder. :)


ATTACHMENT REMOVED --- Swandog46

Edited by Swandog46, 22 November 2005 - 10:23 AM.

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#10
sabesin2001

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so i ran sfc /scannow and nothing came up.

i moved find.exe to the folder c:\windows\system32 and saw that it was already there (presumably from the file that g2i2r4 gave me), but i moved it there and overwrote the other file.

but still i get the error message about 'find'. is this not a normal error to get? is it possible adware is causing the error?
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#11
Swandog46

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So you *do* have find.exe , but it's not being recognized hmmm. No, adware is probably not responsible for that. Let's see if c:\windows\system32 is correctly listed in your PATH variable. Please try this: go to Start -> Run -> cmd and press Enter to open a command prompt. At the command prompt please type the following:

set >> c:\env.txt

Then close the command prompt, open up My Computer, and go to C:\env.txt. It should contain the contents of all of your system environmental variables. Please post the entire contents of the file here for me to see. :tazz:

Edited by Swandog46, 22 November 2005 - 10:26 AM.

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#12
sabesin2001

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here it is:

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\John Williams\Application Data
CLASSPATH=C:\Program Files\Java\jre1.5.0_04\lib\ext\QTJava.zip
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=JOHN
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\John Williams
IBMSHARE=C:\IBMSHARE
LOGONSERVER=\\JOHN
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\Program Files\QuickTime\QTSystem\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.pyo;.pyc;.py;.pyw
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 6, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0d06
ProgramFiles=C:\Program Files
PROMPT=$P$G
PYTHONCASEOK=1
PYTHONPATH=C:\IBMTOOLS\utils\support;C:\IBMTOOLS\utils\logger
QTJAVA=C:\Program Files\Java\jre1.5.0_04\lib\ext\QTJava.zip
RRU=C:\Program Files\IBM\IBM Rapid Restore Ultra\
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TCL_LIBRARY=C:\IBMTOOLS\Python22\tcl\tcl8.4
TEMP=C:\DOCUME~1\JOHNWI~1\LOCALS~1\Temp
TK_LIBRARY=C:\IBMTOOLS\Python22\tcl\tk8.4
TMP=C:\DOCUME~1\JOHNWI~1\LOCALS~1\Temp
USERDOMAIN=JOHN
USERNAME=John Williams
USERPROFILE=C:\Documents and Settings\John Williams
windir=C:\WINDOWS
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#13
Swandog46

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Bingo. :tazz:

Please go to Start -> Run -> cmd again and at the command prompt type the following:

set path=c:\windows;c:\windows\system32;C:\Program Files\QuickTime\QTSystem\

Restart your computer back in Safe Mode and again please try following the directions to run AproposFix. :)
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#14
sabesin2001

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ok so when i first saw your message i was on another computer and in my haste forgot it wasn't the infected one, so i typed in this command there, so just making sure is it something i should undo on that other computer?


but anyway of course on my infected computer when i typed that command in i received the error "Windows cannot find 'set'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start butto, and then click Search."


this computer has it bad, no?
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#15
Swandog46

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Did you remember to go to Start -> Run -> cmd, and then enter that command at the command prompt? Or were you trying to enter that command right into the Run box? In the Run box it will fail, but at the command prompt it should succeed....

On the uninfected machine, no, it's probably fine, but if you had any custom changes to your path variable made by other installed programs (such as if you have a programming or scripting language installed, and it had listed itself in your path variable as a default executable directory), they're gone now. Probably not a big deal for most users. I would just restore it to default by just typing (on the uninfected machine):

set path=c:\windows;c:\windows\system32

Those two folders are the only default ones anyway.
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