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Server Busy Error


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#1
cyndipcc

cyndipcc

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Logfile of HijackThis v1.99.0
Scan saved at 5:07:36 PM, on 1/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
E:\WINDOWS\system32\ltmsg.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\Program Files\BroadJump\Client Foundation\CFD.exe
E:\Program Files\QuickTime\qttask.exe
E:\WINDOWS\webassist.exe
E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
E:\PROGRA~1\SYSTEM~1\soap.exe
E:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
E:\Program Files\Support.com\bin\tgcmd.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\HJT.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.qbmarketplace.com/dsktpicn
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [WorksFUD] E:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] E:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "e:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [BJCFD] E:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [webassist] E:\WINDOWS\webassist.exe
O4 - HKLM\..\Run: [StatusClient 2.6] E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] E:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [HP Software Update] "E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKCU\..\Run: [Yahoo! Pager] E:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [System Soap Pro] E:\PROGRA~1\SYSTEM~1\soap.exe min
O4 - HKCU\..\Run: [Spyware Begone] e:\freescan\freescan.exe -FastScan
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = E:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: symsupportutil - https://www-secure.s...supportutil.CAB
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://www.plaxo.com...laxoInstall.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcaf...ed/MGBrwFld.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaud...d/ccpm_0237.cab
O16 - DPF: {234B7457-1A7E-4268-BA71-9936F0C78BEC} (ContentCleanup3X Control) - http://www.contentwa...eanup3Proj1.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...72/mcinsctl.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp....SWebManager.CAB
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://63.240.55.130...t/TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,16/mcgdmgr.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...377/mcfscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: McAfee.com McShield - Unknown - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\system32\hpzipm12.exe
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#2
-=jonnyrotten=-

-=jonnyrotten=-

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Please go to Control Panel, Add/Remove Programs and uninstall:

System Soap Pro Internet Cleaner
WebAssist

You may wish to print out a copy of these instructions to follow while you complete this procedure.
Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.
Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.qbmarketplace.com/dsktpicn
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - (no file)
O4 - HKLM\..\Run: [webassist] E:\WINDOWS\webassist.exe
O4 - HKCU\..\Run: [System Soap Pro] E:\PROGRA~1\SYSTEM~1\soap.exe min
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://www.plaxo.com...laxoInstall.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://63.240.55.130...t/TLIEFlash.CAB

Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).
Be sure you're able to view hidden files, and remove the following files in bold (if found):

E:\WINDOWS\webassist.exe
E:\PROGRA~1\SYSTEM~1 <<abbreviation for the system soap pro directory

Reboot normally and post a new log. What exactly was the original problem, and is it still happening?

-=jonnyrotten=- :tazz:
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#3
cyndipcc

cyndipcc

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I went to Control Panel, Add/Remove Programs and System Soap Pro Internet Cleaner, WebAssist do not show up on the program list.

The problem I have been, and still am, having is that my computer freezes after approximately two hours of operation. I am either in QuickBooks Pro or online when this happens. Microsoft programs are usually OK and don't freeze. The message I get is: Server Busy-This action cannot be completed because the other program is busy. Choose "Switch To" to activate the busy program and correct the problem But pressing "Switch To" does nothing because the computer is frozen. The only thing I can do is Control/Alt/Delete and reboot.

Thanks for your help on this!

cyndipcc
  • 0

#4
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

  • Retired Staff
  • 2,678 posts
Please run a free online virus scan here: Needs to be run with Internet Explorer.
http://www.pandasoft...n_principal.htm

And a free trojan scan here: (you will have to download the 30 day trial of "The Cleaner" here)
http://www.moosoft.com/

Reboot your PC. Post a new Hijack This log.

-=jonnyrotten=- :tazz:
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#5
cyndipcc

cyndipcc

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My latest log...I hope I'm doing this correctly.

Logfile of HijackThis v1.99.0
Scan saved at 1:10:15 PM, on 1/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
E:\WINDOWS\system32\ltmsg.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\Program Files\BroadJump\Client Foundation\CFD.exe
E:\Program Files\QuickTime\qttask.exe
E:\WINDOWS\webassist.exe
E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
E:\PROGRA~1\SYSTEM~1\soap.exe
E:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
E:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
E:\Program Files\Support.com\bin\tgcmd.exe
E:\Program Files\The Cleaner\tca.exe
E:\Program Files\The Cleaner\tcm.exe
E:\HJT.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.qbmarketplace.com/dsktpicn
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [WorksFUD] E:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] E:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "e:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [BJCFD] E:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [webassist] E:\WINDOWS\webassist.exe
O4 - HKLM\..\Run: [StatusClient 2.6] E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] E:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [HP Software Update] "E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [tcactive] E:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] E:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [Yahoo! Pager] E:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [System Soap Pro] E:\PROGRA~1\SYSTEM~1\soap.exe min
O4 - HKCU\..\Run: [Spyware Begone] e:\freescan\freescan.exe -FastScan
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = E:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: symsupportutil - https://www-secure.s...supportutil.CAB
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://www.plaxo.com...laxoInstall.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcaf...ed/MGBrwFld.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaud...d/ccpm_0237.cab
O16 - DPF: {234B7457-1A7E-4268-BA71-9936F0C78BEC} (ContentCleanup3X Control) - http://www.contentwa...eanup3Proj1.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...72/mcinsctl.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp....SWebManager.CAB
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://63.240.55.130...t/TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,16/mcgdmgr.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...377/mcfscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: McAfee.com McShield - Unknown - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\system32\hpzipm12.exe
  • 0

#6
cyndipcc

cyndipcc

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Sorry...I forgot to re-boot before I ran the previous log.

Logfile of HijackThis v1.99.0
Scan saved at 1:35:18 PM, on 1/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
E:\WINDOWS\system32\ltmsg.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
E:\Program Files\BroadJump\Client Foundation\CFD.exe
E:\Program Files\QuickTime\qttask.exe
E:\WINDOWS\webassist.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
E:\Program Files\The Cleaner\tca.exe
E:\Program Files\The Cleaner\tcm.exe
E:\PROGRA~1\SYSTEM~1\soap.exe
E:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Support.com\bin\tgcmd.exe
E:\Program Files\Outlook Express\msimn.exe
E:\WINDOWS\system32\wuauclt.exe
E:\HJT.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.qbmarketplace.com/dsktpicn
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [WorksFUD] E:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] E:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "e:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [BJCFD] E:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [webassist] E:\WINDOWS\webassist.exe
O4 - HKLM\..\Run: [StatusClient 2.6] E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] E:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [HP Software Update] "E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [tcactive] E:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] E:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [Yahoo! Pager] E:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [System Soap Pro] E:\PROGRA~1\SYSTEM~1\soap.exe min
O4 - HKCU\..\Run: [Spyware Begone] e:\freescan\freescan.exe -FastScan
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = E:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: symsupportutil - https://www-secure.s...supportutil.CAB
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://www.plaxo.com...laxoInstall.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcaf...ed/MGBrwFld.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaud...d/ccpm_0237.cab
O16 - DPF: {234B7457-1A7E-4268-BA71-9936F0C78BEC} (ContentCleanup3X Control) - http://www.contentwa...eanup3Proj1.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...72/mcinsctl.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp....SWebManager.CAB
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://63.240.55.130...t/TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,16/mcgdmgr.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...377/mcfscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: McAfee.com McShield - Unknown - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\system32\hpzipm12.exe
  • 0

#7
-=jonnyrotten=-

-=jonnyrotten=-

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Please reboot into safe mode for this:

Remove these entries with Hijack This:

O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - (no file)
O4 - HKLM\..\Run: [webassist] E:\WINDOWS\webassist.exe
O4 - HKCU\..\Run: [System Soap Pro] E:\PROGRA~1\SYSTEM~1\soap.exe min
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://63.240.55.130...t/TLIEFlash.CAB

Make sure you can view hidden files and folders by going to "Control Panel", "Folder Options", click the "View" tab and scroll down the list and select "Show Hidden files and Folders".
Now delete the following files and folders found in bold:

E:\WINDOWS\webassist.exe
E:\PROGRA~1\SYSTEM~1\soap.exe

Reboot normally and reset your hosts file:

Click Here to download HostsFileReader. To reset the host file to default, simply open the program, click the "reset default" button, and confirm the changes.

Post a new log with Hijack This along with information on how your system is working.

-=jonnyrotten=- :tazz:
  • 0

#8
cyndipcc

cyndipcc

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Following is the most recent log. I waited several hours before sending you this to see if the computer would still freeze. It went almost 4 hours and was fine....until I went to close out QuickBooks to send this. I got the "Switch To.." message, but when I tried to click "retry", it worked just fine! I'm keeping my fingers crossed, but can we keep this file open at least one more day to be sure it's fixed? You're already my hero for giving me 4 hours of non-stop computer time. It's been a long time! Thanks so very much for your help!

cyndipcc

Logfile of HijackThis v1.99.0
Scan saved at 1:55:30 PM, on 1/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
E:\WINDOWS\system32\ltmsg.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
E:\Program Files\BroadJump\Client Foundation\CFD.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\Program Files\QuickTime\qttask.exe
E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
E:\Program Files\The Cleaner\tca.exe
E:\Program Files\The Cleaner\tcm.exe
E:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
E:\Program Files\Support.com\bin\tgcmd.exe
E:\PROGRA~1\Intuit\QUICKB~1\COMPON~1\QBAgent\QBDAGE~1.EXE
E:\Program Files\Internet Explorer\iexplore.exe
E:\HJT.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.qbmarketplace.com/dsktpicn
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [WorksFUD] E:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] E:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] E:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "e:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [BJCFD] E:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [StatusClient 2.6] E:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] E:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] E:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [HP Software Update] "E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [tcactive] E:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] E:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [Yahoo! Pager] E:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [System Soap Pro] E:\Program Files\System Soap Pro\soap.exe min
O4 - HKCU\..\Run: [Spyware Begone] e:\freescan\freescan.exe -FastScan
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = E:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: symsupportutil - https://www-secure.s...supportutil.CAB
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://www.plaxo.com...laxoInstall.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcaf...ed/MGBrwFld.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaud...d/ccpm_0237.cab
O16 - DPF: {234B7457-1A7E-4268-BA71-9936F0C78BEC} (ContentCleanup3X Control) - http://www.contentwa...eanup3Proj1.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...72/mcinsctl.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp....SWebManager.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,16/mcgdmgr.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...377/mcfscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: McAfee.com McShield - Unknown - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\system32\hpzipm12.exe
  • 0

#9
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

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Spybot Search & Destroy Download and install. Start Spybot S&D, Click the Search for updates button, if any are found then click the Download Updates button. After all updates are downloaded, click the Check for problems button. When the scan is complete, place a check next to anything marked in red, then click the Fix selected problems button. You may need to run Spybot S&D multiple times to remove all infections.

Download Ad-aware from: http://www.geekstogo...n=download&id=5

Install the program and launch it.

First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:
  • Automatically save log-file
  • Automatically quarantine objects prior to removal
  • Safe Mode (always request confirmation)
2. Click on the Scanning button on the left and select :
  • Scan Within Archives
  • Scan Active Processes
  • Scan Registry
  • Deep Scan Registry
  • Scan my IE favorites for banned URL’s
  • Scan my Hosts file
  • Under Click here to select drives + folders, choose:
  • All of your hard drives
-> Click on the Advanced button on the left and select:
  • Include additional process information
  • Include additional file information
  • Include environment information
  • Include additional object details
-> Click the Tweak button and select:
  • Under the Scanning Engine:
    • Unload recognized processes during scanning
    • Include basic Ad-aware settings in logfile
    • Include additional Ad-aware settings in logfile
  • Under the Cleaning Engine:
    • Let Windows remove files in use at next reboot
-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:
  • Use Custom Scanning Options
-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

-> Reboot your computer.

Congratulations! Your system is CLEAN :tazz:

How do you prevent spyware from being installed again? We strongly recommend installing SpywareBlaster (it's free for personal use) Click Here.

Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
Restrict the actions of potentially dangerous sites in Internet Explorer.
Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here to make sure that you have the latest patches for Windows.

These next two steps are optional, but will provide the greatest protection.
1. Use ANY browser besides Internet Explorer, almost every exploit is crafted to take advantage of an IE weakness. We usually recommend FireFox Posted Image.
2. Install Sun's Java. It's much more secure than Microsoft's Java Virtual Machine .

It's okay to delete the Hijack This folder if everything is working okay.

After doing all these, your system will be thoroughly protected from future threats. ;)

-=jonnyrotten=- :thumbsup:
  • 0

#10
cyndipcc

cyndipcc

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I've followed your instructions and everything has gone well execpt for the Spybot Search & Destsroy. I've had this installed on my computer for several months and it's always run fine. However now it keeps showing DSO Exploit-5 Entries and I can't fix it to delete these files. It either freezes and does nothing or it goes through as normal but when I re-scan they show up again. I even went so far as to remove my original Spybot program and download from your site. It hasn't helped. Can you help me?

cyndipcc :tazz:
  • 0

#11
-=jonnyrotten=-

-=jonnyrotten=-

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Check this link out, it will help you. :tazz:

http://www.majorgeek...wnload4392.html

-=jonnyrotten=- ;)
  • 0

#12
cyndipcc

cyndipcc

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Sorry it took so long to get back to you, but I just wanted to let you know that you are my hero! The computer has been working without freezing up and I'm a sworn believer in Geeks to Go! Thank you, thank you, thank you!
cyndipcc
  • 0






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