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Error messages at start up


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#1
My2tailwaggers

My2tailwaggers

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Hello, I am a computer novice, so please be kind! :tazz: When we start up our computer we get the following errors:
ccRegVfy.exe unable to locate
SymStore.dll not found
ccApp.exe unable to locate
Running error: could not load: ProgramFiles\Backweb Client\6.1.0.153\Program\Backweb.dll

I just thought I would check with you guys before calling a computer fixer-upper to come out to the house. Any help will be greatly appreciated!!
thanks
Debbie
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#2
gerryf

gerryf

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reinstall nortons av/internet securty...that will take of the first three

the fourth is USUALLY related to HP/Compaq support tools.

What occured on this machine that you ar getting these errors?
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#3
My2tailwaggers

My2tailwaggers

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Thanks so much for the help. I have McAfee firewall / anti virus, so I would guess if I would install it and reinstall it, that would help (I used to have Norton) . I have no idea what happened to our computer to cause this! We did have some guy from HP tech help tell my husband some things to do, but now we get these messages. I really appreciate your help! thanks!
deb
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