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IE or Firefox (PLEASE HELP!)


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#16
Dragon

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when the problem occurred the operating system
version and computer hardware in us your digital
product id, which could be used to identify your
license and the internet protocal (ip) address of
your computer.


that isn't a standard error message. never seen one like that before. Is that exacly how the error message printed out?
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#17
lecia

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Yes that's how it read :tazz:
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#18
Dragon

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well it appears that something, I don't know what corrupted your Internet Explorer. I do know that isn't something that Firefox would do. especially since they work side by side on the same computer.

just for checking this out further could you tell me is this for use with specific software or is it coming from a website?

if it is a website can you put the website address in your next reply so I can do a little investigating.

I will do whatever I can to get to the bottom of this issue.
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#19
lecia

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http://www.dotcommommies.com/ Also would you know why my hallmark card program won't download?
I have the cd's I do not download it off the website................

Thank you for taking the time to help me with all of this!! :tazz:

Lecia
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#20
Dragon

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ok, I just went ot the site and checked on one of the free ebooks, is that what it is you are downloading from there?

as for the hallmark software this may tie in with your current problem. this is definately something software based, but I'm not sure what yet.

so please bear with me on the questions, I did look at your Hijack this log that you worked on with Phil. so I have a little insite in what is going on :tazz:
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#21
lecia

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Yes that is the site I am downloading from and take all the time you need because I am very greatful for the help!! :tazz: did you want me to post another hijack this log for you in this forum?
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#22
Dragon

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no I don't need a Hijack this log. but I would like you to do something for me.


Please RIGHT-CLICK HERE to download Silent Runner's.
  • Save it to the desktop.
  • Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
  • You will receive a prompt:
    • Do you want to skip supplementary searches?
      click NO
  • If you receive an error just click OK and double-click it to run it again - sometimes it won't run as it's supposed to the first time but will in subsequent runs.
  • You will see a text file appear on the desktop - it's not done, let it run (it won't appear to be doing anything!)
  • Once you receive the prompt All Done!, open the text file on the desktop, copy that entire log, and paste it here.
*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
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#23
lecia

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"Silent Runners.vbs", revision 41, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [MS]
"PlaxoUpdate" = "C:\Program Files\Plaxo\2.6.0.20\PlaxoHelper.exe -a" ["Plaxo, Inc."]
"IE Privacy Keeper" = ""C:\Program Files\UnH Solutions\IE Privacy Keeper\IEPrivacyKeeper.exe" -stcleanup" ["UnH Solutions"]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"hpsysdrv" = "c:\windows\system\hpsysdrv.exe" ["Hewlett-Packard Company"]
"NvCplDaemon" = "RUNDLL32.EXE NvQTwk,NvCplDaemon initialize" [MS]
"nwiz" = "nwiz.exe /install" ["NVIDIA Corporation"]
"CamMonitor" = "c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe" [empty string]
"KBD" = "C:\HP\KBD\KBD.EXE" ["Hewlett-Packard Company"]
"StorageGuard" = ""C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r" ["VERITAS Software, Inc."]
"dla" = "C:\WINDOWS\system32\dla\tfswctrl.exe" ["VERITAS Software, Inc."]
"Recguard" = "C:\WINDOWS\SMINST\RECGUARD.EXE" [empty string]
"IgfxTray" = "C:\WINDOWS\System32\igfxtray.exe" ["Intel Corporation"]
"HotKeysCmds" = "C:\WINDOWS\System32\hkcmd.exe" ["Intel Corporation"]
"HP Software Update" = "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" ["Hewlett-Packard Co."]
"gcasServ" = ""C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"" [MS]
"LTMSG" = "LTMSG.exe 7" ["Agere Systems"]
"REGSHAVE" = "C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN" ["FUJI PHOTO FILM CO., LTD."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"Lexmark X5100 Series" = ""C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"" ["Lexmark International, Inc."]
"AVG7_CC" = "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP" ["GRISOFT, s.r.o."]
"ISUSPM Startup" = "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup" ["InstallShield Software Corporation"]
"ISUSScheduler" = ""C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start" ["InstallShield Software Corporation"]
"SmcService" = "C:\PROGRA~1\Sygate\SPF\smc.exe -startgui" ["Sygate Technologies, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{1201333E-BAD9-481C-BCF5-6904498CF85B}\(Default) = "LastWinDet Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\UnH Solutions\IE Privacy Keeper\IEPKbho.dll" ["UnH Solutions"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}\(Default) = "UberButton Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Common\yiesrvc.dll" ["Yahoo!"]
{65D886A2-7CA7-479B-BB95-14D1EFB7946A}\(Default) = "YahooTaggedBM Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Common\YIeTagBm.dll" ["Yahoo! Inc."]
{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0}\(Default) = "MSN Search Toolbar Helper" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{5CA3D70E-1895-11CF-8E15-001234567890}" = "DriveLetterAccess"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["VERITAS Software, Inc."]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{5464D816-CF16-4784-B9F3-75C0DB52B499}" = "Yahoo! Mail"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\ymmapi20041123.dll" ["Yahoo! Inc."]
"{62998FFD-B0A8-4019-8B86-CF0785539EC5}" = "IE Privacy Keeper Secure Delete Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\UnH Solutions\IE Privacy Keeper\SecureDelete.dll" ["UnH Solutions"]
"{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}" = "AVG7 Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]
"{9F97547E-460A-42C5-AE0C-81C61FFAEBC3}" = "AVG7 Find Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]
"{acb4a560-3606-11d3-aef4-00104bd0f92d}" = "KodakShellExtension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Kodak\ifscore\KodakShX.dll" ["Eastman Kodak Company"]
"{13E7F612-F261-4391-BEA2-39DF4F3FA311}" = "Windows Desktop Search"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Toolbar Suite\EXT\02.05.0001.1119\en-us\msnlExt.dll" [MS]
"{97090E2F-3062-4459-855B-014F0D3CDBB1}" = "MSN Deskbar"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Toolbar Suite\DB\02.05.0000.1082\en-us\deskbar.dll" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{9EF34FF2-3396-4527-9D27-04C8C1C67806}" = "Microsoft AntiSpyware Service Hook"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft AntiSpyware\shellextension.dll" [MS]

HKLM\System\CurrentControlSet\Control\Session Manager\
INFECTION WARNING! "BootExecute" = "autocheck autochk * SsiEfr.e" [file not found], [MS], [file not found], [file not found]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! igfxcui\DLLName = "igfxsrvc.dll" ["Intel Corporation"]
INFECTION WARNING! WRNotifier\DLLName = "WRLogonNTF.dll" [file not found]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
AVG7 Shell Extension\(Default) = "{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]
IEPKSecureDelete\(Default) = "{62998FFD-B0A8-4019-8B86-CF0785539EC5}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\UnH Solutions\IE Privacy Keeper\SecureDelete.dll" ["UnH Solutions"]
Yahoo! Mail\(Default) = "{5464D816-CF16-4784-B9F3-75C0DB52B499}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\ymmapi20041123.dll" ["Yahoo! Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
AVG7 Shell Extension\(Default) = "{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]
IEPKSecureDelete\(Default) = "{62998FFD-B0A8-4019-8B86-CF0785539EC5}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\UnH Solutions\IE Privacy Keeper\SecureDelete.dll" ["UnH Solutions"]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Startup items in "Owner" & "All Users" startup folders:
-------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"Exif Launcher" -> shortcut to: "C:\Program Files\FinePixViewer\QuickDCF.exe" ["FUJI PHOTO FILM CO., LTD."]
"hp center UI" -> shortcut to: "C:\Program Files\hp center\137903\Shadow\ShadowBar.exe -STARTUP" [empty string]
"Kodak EasyShare software" -> shortcut to: "C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe -hx" [null data]
"Microsoft Office" -> shortcut to: "C:\Program Files\Microsoft Office\Office10\OSA.EXE -b -l" [MS]
"Windows Desktop Search" -> shortcut to: "C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe /startup" [MS]


Enabled Scheduled Tasks:
------------------------

"Microsoft AntiSpyware" -> launches: "C:\PROGRA~1\MIAF83~1\GIANTA~1.EXE" [MS]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 18
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}" = "hp toolkit" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\HP\EXPLOREBAR\HPTOOLKT.DLL" ["Hewlett-Packard Company"]

"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = "MSN Search Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll" [MS]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}" = "hp toolkit" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\HP\EXPLOREBAR\HPTOOLKT.DLL" ["Hewlett-Packard Company"]

"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll" ["Yahoo! Inc."]

"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = "MSN Search Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll" [MS]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}" = "hp toolkit" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\HP\EXPLOREBAR\HPTOOLKT.DLL" ["Hewlett-Packard Company"]

"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll" ["Yahoo! Inc."]

"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = "MSN Search Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll" [MS]

Explorer Bars

HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\ = "&Yahoo! Messenger" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\yhexbmesus.dll" ["Yahoo! Inc."]

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\ = "&Yahoo! Messenger" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\yhexbmesus.dll" ["Yahoo! Inc."]

Dormant Explorer Bars in "View, Explorer Bar" menu

HKLM\Software\Classes\CLSID\{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}\ = "hp toolkit"
Implemented Categories\{00021494-0000-0000-C000-000000000046}\ [horizontal bar]
InProcServer32\(Default) = "C:\HP\EXPLOREBAR\HPTOOLKT.DLL" ["Hewlett-Packard Company"]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}\
"ButtonText" = "Yahoo! Services"
"CLSIDExtension" = "{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Common\yiesrvc.dll" ["Yahoo!"]

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


Miscellaneous IE Hijack Points
------------------------------

C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")

Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome

Missing lines (compared with English-language version):
[Strings]: 1 line


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

AVG E-mail Scanner, AVGEMS, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe" ["GRISOFT, s.r.o."]
AVG7 Alert Manager Server, Avg7Alrt, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe" ["GRISOFT, s.r.o."]
AVG7 Update Service, Avg7UpdSvc, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe" ["GRISOFT, s.r.o."]
LexBce Server, LexBceS, "C:\WINDOWS\system32\LEXBCES.EXE" ["Lexmark International, Inc."]
Sygate Personal Firewall, SmcService, "C:\Program Files\Sygate\SPF\smc.exe" ["Sygate Technologies, Inc."]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]
Here it is........................ :tazz:

Print Monitors:
---------------

HKLM\System\CurrentControlSet\Control\Print\Monitors\
Lexmark Network Port\Driver = "LEXLMPM.DLL" ["Lexmark International, Inc."]
Microsoft Shared Fax Monitor\Driver = "FXSMON.DLL" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 87 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 36 seconds.
---------- (total run time: 197 seconds)
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#24
Dragon

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ok wehn you go to open one of the ebooks does it open with Adobe Acrobat reader? see attached image so you can see what I am talking about.
Posted Image
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#25
lecia

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I don't even get that far, When I download it off the website I would get that error message also what did that silent runner scan give you?
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#26
Dragon

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well what that told me was whether or not your Adobe was installed and if there was any malware hiding that Hijack This doesn't show. for the record that log was clean also.

From what i am gathering from your responses, it appears that your Adobe Acrobat reader has been corrupted, hence the reason the error message was all garbled. I would recommend uninstalling Adobe by going to

start>control panel>add/remove programs then remove Adobe 7.

then go to the Adobe Website and re-download it and install it.
www.adobe.com

if that works we will address your hallmark software problem next.
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#27
lecia

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I did what you told me to do and it still won't download I still get the same error message. By looking at that scan that I did for you what do you think I need to get off my computer? You stated that I had to many anti spyware on my system, Phil had me download Ccleaner and Sygate and security suite.
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#28
Dragon

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I don't think this problem is related to the spyware apps.

do you have your Windows XP install cd available or was this pre-installed on your computer with a recvovery disk?

I'll know my next step after you reply.
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#29
lecia

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It was already in my computer when we bought it and the recovery cd I had to have them send it to me the first time my system crashed.
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#30
Dragon

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ok, this will take some minor reading and understanding on your part. I highly recommend that you print the instructions in this link out so you have them readily available at all times.

I'm assuming you have a CD-r/w drive on your computer and some blank CD's to put the files on. if not please let me know so that we can change the plan of attack here,

Here is the link, Make sure you go to the section for Windows XP.
http://www.easydesks...recovery.htm#XP
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