I am not sure the OS is still on the computer. Cannot open in safe mode although the screen comes up and I select Safe Mode nothing will happen. In the bios the computer should boot first with the floppy disk, then the CD should boot the computer and finally the boot comes from the OS. All that I ever see is the opening screen of XP Home. Never gets past that. If the Malware has formated the C drive, which is the hard drive, would I see this opening screen? Is there a program that I might be able to use to recover the data from this hard drive without excessive cost? Or some software that can look at the hard drive and tell me if it has been formated. I sure would like to be able to recover some of the data.
This happened when an email was opened that said something like, "I have changed my email address" and the daughter of the house thought this was from one of her friends so she opened it. Next time it was opened it was in the present condition. The first screen was blue and said "scan disk cannot scan this disk as the files are corrupted' then it tried to open and stuck in the opening screen of XP.
Sure could use some help and advice on this problem;