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my HJT log


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#1
oldhenry

oldhenry

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Hi all, I have 2 errors

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\WINDOWS\Explorer.EXE
This applicaion has requested the Runtime to terminate it in an unusual
way. Please contact the applications support team for more information.

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C\Program Files\Internet Explorer\IEXPLORE.EXE
abnormal program termination

These errors appeared immediately after leaving the grandkids alone on the internet. Not sure what they did.
Here is my Hijack This Log, I have followed all the required steps before posting.




Logfile of HijackThis v1.99.0
Scan saved at 4:23:52 PM, on 30/01/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\Smc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Telstra\Cable Login\bpcable.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\mshelp32.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Classic PhoneTools\CapFax.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {A708A39C-8DA7-4e36-B3B0-0A1FFAFD4B6D} - C:\WINDOWS\system32\javafix3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AntiSpyware Class - {C6176B04-8896-4446-9939-E00EE94C420F} - C:\WINDOWS\System32\ash.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [BigPondCable] "C:\Program Files\Telstra\Cable Login\bpcable.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [mshelp32] C:\WINDOWS\System32\mshelp32.exe
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\cmd32.exe internat.dll,LoadKeyboardProfile
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [CapFax] C:\Program Files\Classic PhoneTools\CapFax.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msjava critical update] c:\windows\jjfixer.exe
O4 - HKCU\..\Run: [ASUS SmartDoctor] C:\Program Files\ASUS\SmartDoctor\SmartDoctor.exe /start
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: MarketMakerLiteClientLive - http://www.deal4free...eClientLive.cab
O16 - DPF: MarketMakerLiteClientSupportClassesLive - http://www.deal4free...ClassesLive.cab
O16 - DPF: {68A2C3BD-7809-11D3-8ACF-0050046F2F9A} (AXELPlayer Class) - http://www.mindavenu...yerAX_Win32.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX25.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O23 - Service: BigPond Broadband Cable Login - Unknown - C:\Program Files\Telstra\Cable Login\bpcService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall Pro - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\Smc.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Ulead Burning Helper - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

Many thanks for any help.
Henry
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#2
-=jonnyrotten=-

-=jonnyrotten=-

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We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...p1/default.mspx
Apply the update, reboot, and post a fresh Hijack This log.

DO NOT INSTALL SERVICE PACK 2 YET! If you install SP2 while still infected your computer has a good chance of not booting.

-=jonnyrotten=- :tazz:
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#3
oldhenry

oldhenry

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Hi jonnyrotten, thanks for the quick reply.

I am having trouble downloading service pack 1a. I followed the link you provided, click 'express installation' then 'Windows XP SP1a' then 'Express Install(Recommended)'. Windows Update scans my computer and only offers Windows XP Service Pack 2 as an update.

What am I doing wrong?
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#4
-=jonnyrotten=-

-=jonnyrotten=-

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Nothing, try this one:

http://www.softpedia...Pack-SP1a.shtml

-=jonnyrotten=- :tazz:
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