[LaXene]

my cd rom and dvd rom were working properly, but now i dont know why when i wanna put a cd or dvd in my computer it says that there is no cdrom or dvd rom attached! i dont know what to do. please help my dad is gonna kill me!!

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Don't panic we can help.... Can you please right click on MyComputer then goto hardware. Then goto device manager and tell me what all has a yellow question mark beside it.

-Ryan

[Ryan.]

Don't panic we can help.... Can you please right click on MyComputer then goto hardware. Then goto device manager and tell me what all has a yellow question mark beside it.

-Ryan

[LaXene]

i did that already, but the driver is not there, its like it doesnt exist.

[Doby]

Hi,

Try This and see if it helps.

Rick

[LaXene]

what does this do? because i downloaded it and installed it, but it didnt do anything. please help

[computerwiz12890]

If you double-clicked on it, and told it "Yes" and added it to the registry, then restart your computer and see if it worked. You have to restart to see if anything happened.

[LaXene]

i restarted my computer like u said, but it still doesnt work.

[computerwiz12890]

1. Was anything installed lately?

2. What type of internet connection do you have (DSL, Cable, Dial-up)?

3. What anti-virus and anti-spyware software do you have?


We can also check your Power Supply to make sure it isn't giving out on us. To do this, download and install Speed Fan

After installing it, run it and take a screenshot. To take a screenshot, press Print Screen/SysRq on your keyboard, open Paint, and paste. Save the picture as a JPEG and attach it to your reply.

Edited by computerwiz12890, 13 December 2005 - 12:53 PM.

[LaXene]

thanks for ur help. hey i just noticed that theres a yellow thing on something that says "secondary IDE Channel" u think that has something to do with the problem?

[computerwiz12890]

Sure sounds like it. Double-click on it and copy the description of the problem. Paste it here and we'll help ya out

[LaXene]

ok here's what it says: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

[computerwiz12890]

Did you or someone in your family uninstall any kind of CD burning software lately?

[LaXene]

no i didnt, the only thing i installed was an anti- spyware thing from America Online, but i dont think that has anything to do with that.

[computerwiz12890]

Ok. Let's check the registry out:

1. Start Registry Editor. To do this, click on Start, Run, type regedit in the space provided and then press enter.

2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. Do NOT do anything with this entry yet! Just let me know if it exists.

4. Now, locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. Once again, do NOT do anything with this entry yet! Just let me know if it exists.


Post back and let me know if these entries exist.

Edited by computerwiz12890, 13 December 2005 - 01:21 PM.

[LaXene]

yes it exists!