I had a computer about 6 months ago, it was kinda old, and one day, Windows wouldn't load. It would come up with this black screen that gave me a message saying "Sorry for the inconvenience, but Windows could not be loaded properly, yada yada yada" and it gave me these choices to start Windows:
Safe Mode with Networking
Safe Mode with Command Prompt
Start with Last Known Working Configuration
Start Windows Normally
The ONLY option, out of any of those that worked, is starting in normal Safe Mode. Networking or Command Prompt won't work either.
Well, I took that old computer to the Best Buy Geek Squad and they had it for a week, ran a ton of tests, finally gave it back to me and they flat out told me: "Umm, we dunno what to tell ya. Sorry."
So at this point, it was an old computer and I needed a new one anyway, so I bought a new one. Brand new HP from Best Buy, with Windows XP.
I've had it for about 6 months now...and it's doing the same thing. I turned it on Saturday and it has the exact same message and all I can do is run Safe Mode. I've started it in Safe Mode and I've run all my virus programs (Ad-Aware, Spybot, AVG, Microsoft Antispyware, etc.) and they've all come up clean.
I have no clue what to do. Even the Best Buy Geek Squad was at a loss as to what it could be and I'm at a friend's right now because I can't get my computer working. Any help would be muchos appreciated.
Since it's happened on both computers, including a relatively brand new one, I'm assuming that it's obviously something I'm running that is causing this to happen, but I'm strict about the stuff I download to my computer, so I have no clue what it could be that has slipped past me. I usually pride myself on being really careful about this kinda thing.
I posted about this on a forum I frequent and a guy I know there is pretty good with this kinda stuff, he told me to run Start > Run > dxdiag and send him the report (which I burned to a CD, took to a friend's house, and emailed to him) and he said it looked like I had a bunch of dead drivers but then he called me on the phone and started talking in a bunch of technical greek that I didn't understand. I'm a simple man, I like the small pleasures in life. Too much techno-talk makes smoke come out of my ears.
I just want my computer to work without having to format
Good laaaaaaawd, someone please help me!