Scanner Twain problems
#106
Posted 17 January 2006 - 08:21 PM
#107
Posted 17 January 2006 - 08:27 PM
#108
Posted 18 January 2006 - 11:12 AM
Edited by Jack123, 18 January 2006 - 11:22 AM.
#109
Posted 18 January 2006 - 11:14 AM
18th Jan 2006
Hello Coachwife6 sent me a PM that you are cleared
I notified Jack123 that you are good to go. Good luck.
I have run every conceivable scan that I know of. I think he is clean.
Ok Looks like this [Thread] is where we will pick up your [Hardware Issues] - I think we should begin with you reviewing your PC And List your Hardware Issues I am sure that things have changed
Please fill out your Hardware Issues, using attached Form and Attach on [Return Post]
*******************SEE ATTACHMENT******************
This is still your Dell Laptop and you still have [Everest] Installed
Is [Device Manager] Issue taken care of thru [Malware Removal]
Have a good day -
Jack123
Hardware_Issue_Review_List.doc 51.5KB 31 downloads
Edited by Jack123, 18 January 2006 - 11:23 AM.
#110
Posted 18 January 2006 - 11:27 AM
Is [Device Manager] Issue taken care of thru [Malware Removal]
Yes, Jack. We did the appropos rootkit fix several times and it was clean. You might have Swandog look at the last few posts if you want to make sure. I believe he wrote the program.
#111
Posted 18 January 2006 - 02:20 PM
I have a Dell 8250 Desk top pc. I do not have Everest installed, maybe some confusion there. My device manager issue is not solved, I still don't have devices listed. I can see them when I am in safe mode. The basic issue is my Epson 1670 scanner, which does not work. It gives me a message ...scanner not ready or its busy or another device is using it . So while it maybe clean of viruses I am afraid the original issue still exists and has not been affected by the cleaning programs I have done.
#112
Posted 19 January 2006 - 02:37 AM
19th Jan 2006
Item 1 [Everest Installation] -
I do not have Everest installed, maybe some confusion there.
In my 3rd Post to you Post #51 I requested you to download [Everest]
I need you to Download this FREE Home Edition of [Everest] From this Website - http://www.filehippo...d_everest_home/
Then in my 4th Post Post #55 I gave you this [Attachment] - 01_EVEREST_3F_Attatchment.doc ( 32k ) Number of downloads: 2
That had instructions [How to make Reports & Attach them] There were 2 downloads & I have [3 Everest Reports] See below from your Post - Post #56 [See Below]
Here are the reports I haven't done the msconfig suggestion yet. I will and get that info back to you in just a minute.
Attached File(s)
Report1.htm ( 155.79k ) Number of downloads: 2
ReportDevices.htm ( 60.38k ) Number of downloads: 1
Reportmother.htm ( 54.91k ) Number of downloads: 1
___________________________________________________________________
Item 2 [Device Manager Issue]
My device manager issue is not solved, I still don't have devices listed. I can see them when I am in safe mode.
Ok We will work in [Safe Mode] As a work-around for now I will do some research on this
____________________________________________________________________
Item 3 [Epson 1670 scanner]
The basic issue is my Epson 1670 scanner, which does not work. It gives me a message ...scanner not ready or its busy or another device is using it . So while it maybe clean of viruses I am afraid the original issue still exists and has not been affected by the cleaning programs I have done.
I 1st reviewed your [Original Post] on this [Thread] 29th December 2006 & made the determination that your PC was possibly [Malware Infected] And requested [Malware Tech Aid]
This is this [Forums Policy] Suspect Malware Contact Moderator to Send Poster to [Malware Forum]
Purging Malware & Malware Protection are [Primary Function] 0f G2G Forum Everything else is Secondary
So [Primary Job] was performed by the [A-Team] Now is the time for [B-Team]
In my 1st Post Post #47 I gave you 2 utilities for [Device Manager] to aid with Troubleshooting Did you do both of them If not Do them now
In my 3rd Post Post #51 - I gave you several links pertaining to your Scanner Have you looked at them -
Epson 1670 Scanner Links -
(1)-Product Information-
http://www.epson.com...tegory=Products
(2)-Support
http://www.epson.com...rodoid=35836299
(3)-Documents & Manuals
http://www.epson.com...rodoid=35836299
________________________________________________________________
Ok I will crawl back into the [Coal Mines] And review
1- This Thread
2- [Everest Reports]
3- Research Scanner details]
4- Research [Device Manager Issue]
5- Then formulate a Detailed Plan
In the meantime You can look at my [Referenced Posts] and get your PC ready/prepared And Look at [Device Manager] In [Safe Mode] and give a report on all Scanner Instances
1-Present Scanner Activity
2-Unknown Devices
3-Other Devices
4-Problem Devices
5-Non Present Devices
Then think back How long have you had Scanner installed In This Laptop And what were you doing prior to encountering problem
I have an epson 1670 scanner hooked up to windows xp on my pc. Last week while trying to scan a picture I got a message saying
" scan could not be started could not open twain source make sure it is a vaild source for the scanner.
I have never had any problems with this scanner in the 2 years I've owned it. I tried opening it from its software interface and got a message
"unable to start the scanner because it is not ready or another application is using it"
The scanner is ready and I can't think of any other programs that is using it. There might have been a problem with a trojan virus I downloaded 3 weeks ago. I discovered it and had to purchase and install Doctor spyware to remove it. It removed it but I seem to recall some kind of twain source message that flashed accross my screen at the time. Is there a connection? A friend said to go to device manager and uninstall the drivers, then go to windodws twain directory folder and delete its contents.I went to device manager in the control panel and open the folder but it was blank, no scanner nothing just a blank folder. This got me thinking that it might be more than just a simple problem. any suggestion for the next step would be greatly appreciated.
Yes it is completely empty,... nothing but I did go into safe mode and all the drivers appeared. I found the drivers for the epson scanner, there was also another driver there for a camera that i don't own and I am not sure what it was. I disabled it thinking this migh be a conflict. I was getting a message saying that the scanner "action could not be completed because the other program is busy choose switch to to activate the busy program and correct the problem" I tried the scanner again but no luck do I have to do a hard reboot before the disable works?
Tell me more about camera driver
_____________________________________________________________
Leave me play in the [Coal Dust]
And I will get back to/with you whenever I crawl out -
Jack123
Edited by Jack123, 19 January 2006 - 02:43 AM.
#113
Posted 19 January 2006 - 09:19 AM
As for the camera driver...well I'm not sure it could be the video camera that I see in my program list , but I don't have a video camera attached to my pc, or it could be sosmething for my Canon A95 camera, some kind of interface. I really don't hook up my camera to the pc . I will go over your logs and see what additional information I can provide.
Thanks
#114
Posted 19 January 2006 - 12:22 PM
19th Jan 2006
My last Post (PMW-#2) was meant to be A [Review/Summary] to bring everybody up to date on the {Hardware Issues] It is not just you that I am helping We have over 1100 viewers looking On -
I went through your posts and I think I did just about everything you suggested. I am not sure about Everest but I will try it again.
As for the camera driver...well I'm not sure it could be the video camera that I see in my program list , but I don't have a video camera attached to my pc, or it could be sosmething for my Canon A95 camera, some kind of interface. I really don't hook up my camera to the pc . I will go over your logs and see what additional information I can provide
I gave you some research to do
In the meantime You can look at my [Referenced Posts] and get your PC ready/prepared And Look at [Device Manager] In [Safe Mode] and give a report on all Scanner Instances
1-Present Scanner Activity
2-Unknown Devices
3-Other Devices
4-Problem Devices
5-Non Present Devices
Then think back How long have you had Scanner installed In This Laptop And what were you doing prior to encountering problem
I am looking for [Clues] So I can hang my [Miners Hardhat] On -
but I don't have a video camera attached to my pc, or it could be sosmething for my Canon A95 camera, some kind of interface. I really don't hook up my camera to the pc . I will go over your logs and see what additional information I can provide
Include all Instances in [Device Manager] about this Device Being that the [Error Message] about Scanner Status is
"unable to start the scanner because it is not ready or another application is using it"
This is probably [The Other Application] Canon A95 Camera [Device Manager] will show if it was ever connected Just make sure when you Open [Device Manager] You check [Show Hidden Devices] each time and you have to be running in [Safe Mode]
The Camera & Scanner are [Device Cousins] They belong to the same [Imaging Device Family] And they are probably both [Twain Devices] And probably both USB Interface And your USB 2.0 Host Controllers are [VIA] which has documented [Anomaly] when installing and/or running these twain devices
I am giving you [Detailed Post] and I expect a [Detailed Report back] not just an answer
went through your posts and I think I did just about everything you suggested
I need to know [What you did] Not What you think you did I have a purpose for every statement/question Even when it seems [Redundant] There is a Reason/purpose
I am a little different than most Most people have [Questions] that need [Answers] I have [Answers] that need [Questions] It is just my [Dutch Heritage] So when our [Answers] have the same [Questions] We are done
Have a Good Day
Jack123
#115
Posted 19 January 2006 - 06:15 PM
I have also verified that Plug and play is checked. I have made sure all my hidden files an folders are
viewable and that "hide protected OS files is deselected. I gone into device manager to view Non Present
devices. I DO recall doing this but as per your instructions ("1 time process") I have not do it again. I have
attached an Everest report that I did 1/19/06 at 4:10 pst.
The latest on the scanner is that it is still giving me the same messages. THere are no items in device manager in Window but they are there in safe mode. I went to device manager in Safe
mode and saw the epson 1670 driver. I uninstalled it as I plan on a new installation without any virus or
spam software on. When I was there, there wasn't a canon camera under imaging devices as was the
scanner. There was however a canon i560 printer there and it had a yellow circle with and exclamation point
in it. I have had the printer for 8-12 months and have never had a problem with it.
Attached Files
#116
Posted 19 January 2006 - 07:07 PM
I tried launching the software and nothing happened 10-20 seconds so i tried it again. It eventually came on about a minute later with the message the the program was busy and I should go to "switch to' because the other program is busy and I should choose switch to to activate the busy program and correct the problem.
Another thing I remember. Back when this started there was a connection to the scanner that worked . I want to say it was a WIE or WEI device. It was listed when I was in another application as such a device in addition to the 1670 scanner. It would start a very rudimentary scanner process and I could get a very low res scan. That whole option went away shortly after I tried renistaling the software the first time ..
#117
Posted 19 January 2006 - 08:58 PM
19th Jan 2006
Item [1]
I DO recall doing this but as per your instructions ("1 time process") I have not do it again.
That was meant for the [Command Window] Routine Where you opened [Device Manager] Using the [Command Window] But you must check the [View Hidden Devices] under [View Tab] Each time you open [Device Manager] using Normal Opening Procedure In order to View [Non Present Devices] Which are Identified by the Light Gray Print -
Lets try to open [Device Manager] this way -
1- Click [Start Button]
2- Click [Run]
3- Type devmgmt.msc
4- Click [OK]
Did [Device Manager] Open And are there any [Devices] shown Or is [Device Manager] still Empty
If the Folder is showing Devices - Then Click on [View] Tab & Click -[Show Hidden Devices] - Now do you see the [Non Present Devices] for [Scanner] and/or [Camera/s] and [Other Devices]
Post back results
Jack123
Edited by Jack123, 19 January 2006 - 09:06 PM.
#118
Posted 19 January 2006 - 11:07 PM
#119
Posted 20 January 2006 - 01:53 PM
Please download RootKitRevealer from here:
http://www.sysintern...kitrevealer.zip
Unzip it to the desktop, run it, and click Scan. This will generate a log file; please post the entire contents of the log file here for me to see.
Download Registry Search and unzip it to the desktop but do NOT run it yet.
1) Reboot back into Safe Mode (please do not skip this step or this WILL NOT WORK!)
2) Go to Start -> Run -> regedit and press Enter.
3) In the Registry Editor, use the left-hand panel to navigate to:
HKEY_LOCAL_MACHINE\Software
4) Underneath the Software key, there will be lots of other keys. You are looking for a strangely-named one with about 16-20 random letters in the name, likely starting with 'C'. If you find this, please right-click on it and choose "Export". Save the export to the desktop as "apropos.reg" or something.
Then close regedit.
5) Double click Registry Search to start it. Enter adchannel in the edit and click "Ok". Notepad will be opened with text in it (the file will be saved in the program's folder as well). Save this text to the desktop.
Then please do the same for the string contextplus, and save this text as well.
Finally, please reboot back into normal mode and please post the contents of all of these files here for me. There should be three in total.
Thank you very much --- this information will help me not only to diagnose your problem, but to help others as well, if I can see what is going on with this infection.
#120
Posted 20 January 2006 - 03:11 PM
20th Jan 2006
Thanks Swandog46 Pleasure to have you here Coachwife6 suggested that I look you up in [Post 110] of this Thread But did not find you in my [Search] Should have used [Swandog*]
Yes, Jack. We did the appropos rootkit fix several times and it was clean. You might have Swandog look at the last few posts if you want to make sure. I believe he wrote the program.
I have seen a few more of these [Device Manager Empty Posts] in various other Forums that had the same suggestion
the fact that you cannot see Device Manager in normal mode, but you CAN in Safe Mode is a strong indicator of the Apropos rootkit.
And that did not repair/fix the [Device Manager Problem] either And they still appear to be unresolved - I will look thru my notes & PM you the [Threads]
Of course out of the over 1200 Viewers looking at this Thread Some of these [Unresolved Posters] seeing this Thread Perhaps you might want to Post a set of Instructions on how you would like them To Contact you
Thanks again
Jack123
Edited by Jack123, 20 January 2006 - 03:14 PM.
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