Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Explorer.exe application error


  • Please log in to reply

#1
TeeZee

TeeZee

    New Member

  • Member
  • Pip
  • 5 posts
Hi, I downloaded some program called 'True Sword' that was meant to clean viruses and trojans. Once I rebooted, I now get a message "Explorer.exe application error 0xc0000005 Click ok to terminate". After that it goes to a blank desktop. I can still use alt+ctl+del to open some stuff (but not explorer), but don't know what to do from here. How can I restore the explorer.exe that stupid program removed? I tried system restore, but it won't open. Any suggestions? Thanks!
  • 0

Advertisements


#2
computerwiz12890

computerwiz12890

    Fixer-upper guy

  • Retired Staff
  • 1,802 posts
Hello and welcome to Geeks to Go.

Can you boot into Safe Mode and remove that program, or does Safe Mode not work?
  • 0

#3
TeeZee

TeeZee

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Hi, thanks for your reply. Yes, I can boot into safe mode, but am not sure of how to remove it.
  • 0

#4
computerwiz12890

computerwiz12890

    Fixer-upper guy

  • Retired Staff
  • 1,802 posts
Use Add/Remove Programs found in Control Panel.
  • 0

#5
TeeZee

TeeZee

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
I actually get the same error in safe mode. I actually removed the program half way through running it, so it shouldn't be there.
  • 0

#6
computerwiz12890

computerwiz12890

    Fixer-upper guy

  • Retired Staff
  • 1,802 posts
So you are able to get into Safe Mode and then navagate through your computer, but it had an error during the uninstallation, correct?

If so, you can try to use System Restore while in Safe Mode in order to restore you computer to a point in time before you had True Sword.

PS: I have plenty of ideas :tazz:. We just gotta figure out which one works :). If you can't use System Restore doesn't work in Safe Mode, I've got 3 more things you can try.

Edited by computerwiz12890, 04 January 2006 - 12:01 PM.

  • 0

#7
TeeZee

TeeZee

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Thanks, wiz. Actually, when I go into safe mode, I get the same error. The only way I can get around is with task manager. I've tried System Restore, and it opens but then freezes up.
  • 0

#8
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,019 posts
  • MVP

"Rogue/Suspect" means that these products are of unknown, questionable, or dubious value as anti-spyware protection.
Some of the products listed on this page simply do not provide proven, reliable anti-spyware protection or may be prone to ridiculous false positives. Others may use unfair, deceptive, high pressure sales tactics to scare up sales from gullible, confused users. A very few of these products are either associated with known distributors of spyware/adware or have been known to install spyware/adware themselves.



edit: this info is more for computerwiz...not teezee

Edited by dsenette, 04 January 2006 - 12:24 PM.

  • 0

#9
computerwiz12890

computerwiz12890

    Fixer-upper guy

  • Retired Staff
  • 1,802 posts
Thanks dsenette. I had a feeling it was rogue.


Here's the 3 things you can try, from the most likely to work to the least likely:

1. Repair Windows XP. You will need an XP CD. If you are not sure how to initiate a repair, check out this link: http://www.geekstogo...ws-XP-t138.html

2. Run chkdsk /r You can do this from Run in the Start Menu, from Task Manager, or a DOS prompt. Note the space between chkdsk and /r. You may or may not need an XP CD.

3. Download the trial version of Aston. You can temporarily use it instead of Explorer to uninstall True Sword, and then check your computer for further infections. It may not be possible for you to install Aston in your current situation.

Let me know how it goes.
  • 0

#10
TeeZee

TeeZee

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Thanks again, guys. Well I don't have a XP disk, so I tried to run chkdsk and got a message "cannot run because the volume is in use by another process".

I installed Aston and got a start menu back, cool! I used AVG to search for infections and there are none. I uninstalled True Sword as soon as I realized it was weird, and it is not showing on the add/remove list.

Any other ideas?
  • 0

#11
computerwiz12890

computerwiz12890

    Fixer-upper guy

  • Retired Staff
  • 1,802 posts
Great! See if System Restore will work with Aston.

Whether it works or not, follow the directions at the following address to clean any infections you may have:

http://www.geekstogo...?showtopic=2852

Let me know how it goes.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP