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I CAN'T re-insall Norton 2006 anti-virus system


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#76
flowergirl

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Thank you for your confidence in me...I actually have tears in my eyes.

When I started this thread and my thread on the malware forum, I was afraid
to even make a logfile or to extract anything to my desktop or do system restore but
you have been so patient in teaching me, that I do have a lot more confidence
concerning working on the 'innards' of my computer.

You have probably noticed that I have followed instructions to fix one problem before
going on to the next...getting rid of 'infections', restoring homepage away from the
malware meanie, getting rid of those red circles with the message of spyware infections,
and downloading lots of 'things' to CURE my computer.

HOWEVER:

My husband looked through the 5 pages and said NO...he will not let me do this.
I have to obey him; he spent a LOT of money on my computer set up. :tazz:
And actually, I do not think I have the GEEK BRAINS enough to do it anyway.

Sooooooo, I will use my quiet computer without sound.
Unless you come up with a very very easy solution.

I feel like I am stopping SO CLOSE to the finish line and that I am letting you down. :)
You have worked so faithfully with me.
Love, Janie :)

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#77
wannabe1

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That's ok, Janie...I understand his apprehension. :tazz:

Let's try one more thing.

Go to Control Panel and remove the AC ' 97 Audio again. Reboot.

Put the Drivers and Utilities disk in the cd-rom and install the VIA Chipset Drivers. Then install the Avance AC97 Audio Drivers and reboot.

I'm wondering if the South Bridge chipset drivers may be corrupt...they control sound through the mainboard.

Let me know how this goes...

wannabe1

Edited by wannabe1, 15 January 2006 - 04:54 PM.

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#78
flowergirl

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Okie Dokie

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#79
flowergirl

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I did that...had to re-start after each one but
still no sound. :tazz:

But that's ok. :)

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#80
wannabe1

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Check one more thing...is there a little speaker looking thing down by the clock?

How does the machine seem to be running (aside from being quiet) now that it's all cleaned up? Is it faster and more stable? I'd be very interested in knowing what your computer guy finds with this machine.

You've been fun to work with, janie...and all in all, between you, loophole, and I, we got a lot of stuff fixed up. Got to give you credit, you're a trooper for overcoming so many of your fears over doing these procedures. Keep learning...these machines are fun once you figure out that they are, after all...just a machine.

Keep us posted... :tazz:

wannabe1

Edited by wannabe1, 15 January 2006 - 06:25 PM.

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#81
flowergirl

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Do you think I should still take my computer to the computer shop?

When I run ADVAST, it says NO infections.

There USED to be a little megaphone type speaker but that is gone.

Today, after installing what you told me to install from the CD, I now
have a yellow square that when I just clicked on it, it says:
VIA Audio Deck and when I click on it a picture of a BOOM BOX comes up.
I never had that before.~LOL~

Hmmmm maybe I will try clicking on power, speaker etc.
I never noticed it til this very minute.
I will let you know if it does anything. :tazz:

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#82
flowergirl

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No, it didn't do anything when I clicked on power or speaker.
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#83
wannabe1

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Sorry...just can't give this up.... :tazz:

Click Start, then Run, and type services.msc...click "Ok".

Scroll down the list to Windows Audio. Under "Status", is it Started?

wannabe1
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#84
flowergirl

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Yep, it says it is started
I even clicked on re-start just in case.
And there was something called "Volume Shadow Copy"
It didn't say started so I clicked on re-start...but 'nuttin'

No sound.

If it ever starts working, I will fall off my chair because I have
the speakers turned up all the way and when Windows re-boots,
it makes a LOUD melody. (Used to that is.)

Yours does, doesn't it? :)

Do you have any more ideas how to get rid of that window that
pops on my screen every time I connect to the Internet?
It says: Windows Installer preparing to install SFR....Gathering
Information
...It flashes 7 or 8 times and then disappears.
It is IN THE WAY for me to click on Connect. This only happened
after some of my latest downloads to fix my computer....:tazz:

Janie :)

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#85
Townes

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do you have the plug from the speakers in the right socket? just wondering.
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#86
flowergirl

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Townes, that is a good logical question.
I did check to see if it was pushed all the way into the socket.
I have never moved any of them so I am ASSUMING they are
still in the right socket. :tazz:

Something happened today that surprised me.
Wannabe, it must have been from running that drivers disc.
But when my husband played a game called 'SHANGHI' the
music to it came on real real loud. WIERD!

So something happened with audio. :)
Although when I go to audio sounds and devices in the control panel,
it still says NO AUDIO DEVICE.

If you check in control panel, does yours say you have
an audio device, Townes?

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#87
wannabe1

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Hi Janie...

Humor me for a minute...put an audio cd in the drive and see if it plays.

wannabe1
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#88
flowergirl

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Hmmm I will do that right now.
Be back in a minute to let you know the results! :tazz:

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#89
flowergirl

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Didn't work. :tazz:
I got a window that said: Play audio CD using Windows Media Player.

Then it said: Welcome to Installer.

I clicked next...customized options and then

the Real Player came on...with 'Ambiance water' and the blue
pretty moving screen but no sound.

I have to leave now to go babysit my 3 little granddaughters so
I won't be back til later tonight.

Janie :)

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#90
wannabe1

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Humor me some more...

Open Control Panel and double-click on the "Sounds and Audio Devices" icon.

Under the "Volume" tab, put a tick in the box to "Place volume icon in the taskbar".

Under the "Sounds" tab, select "Windows default" in the Sounds Scheme drop down menu.

Under the "Audio" tab, make sure that your AC ' 97 device is listed in the top two sections...if not, select it from the drop down menu.

Under the "Voice" tab, make sure the AC ' 97 device is listed in both boxes...if not, select it.

Under the "Hardware" tab, look at all the devices in the list and post them here for me.

Click "Apply" and then "Ok".

Now look down by the clock...is there a little speaker there? If yes, double-click on it and make sure there is not a tick in the box next to "Mute" and that the Volume sliders are all set to at least halfway.

Reboot

Sound?
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