Need some help. I have a HP Pavilion a405n PC with one USB up front & 4 out back. For Christmas I got my wife an Apple IPOD Video 30g. After loading everything I plugged in the IPOD. The PC froze. I contacted Apple and they told me to return it and get another one. I decided to go with a the Philips HDD1630/17 GoGear MP3 instead. Besides it runs off Windows Media Player. Less crap on my PC. Anyway, if I plug it in to the PC via USB it freezes the PC. If I open Windows Media first it won't freeze. However, if I try to "sync" or copy songs to the MP3 player it gets stuck on syncing 1%. I have to stop the process. When I check the MP3 player I can see the song artist & name, but I cannot play the song. It's just the shell of the song.
Now this is not the only device this happens to. I also have a memorex 512MB external drive that I bought to load files on to. When I attempt to copy & paste files to this unit it gets stuck on copy. I have to end the process. It only ends up copying the folder names, but not the files. This is very similar to the MP3 player.
The USB works because I can run my Lexmark x5150 all-in-one printer off of the same port as well as my digital camera.
I've spent hours on the phone with Microsoft & Philips, but still no solution. We removed drivers, updated drivers, added new drivers from Microsoft, HP & Philips. We killed my Norton Anti-Virus. We tried everything. Nothing works!