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hardware wizard problem


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#1
cappsd

cappsd

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My husband occasionally runs software on our home computer that requires a USB "key" to run. The first time he used it there were some problems getting the software to recognize the key but it did start working. Ever since then, every time we reboot we get the Hardware wizard popping up trying to install drivers for "new" hardware. The "key" is not in the USB port when this happens and he is not having any problems when he does use it. Its not causing any problems, we just cancel out the wizard and it doesnt come back until next reboot.
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#2
gerryf

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right click MY COMPUTER, choose PROPERTIES, choose HARDWARE, choose DEVICE MANAGER....anything in their with a yellow !
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#3
cappsd

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There is an "unknown device" in yellow, do i just uninstall the device?
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#4
gerryf

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right click, uninstall, then reboot. If the device is still present, it will try to install again.

Given you had issues, I think you accidentally installed two of the USB keys, the one that works and the one that does not. If you remove the unknown device without the USB key, and reboot, and it does not try to reinstall, you should be good to go
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#5
cappsd

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That worked, thanks so much for the quick help, love you guys!!!
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#6
gerryf

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Glad to hear it!
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