Edited by mtovar76, 08 January 2006 - 08:51 PM.
Word, Excel, PowerP shortcut icons are white squares
Started by
mtovar76
, Jan 08 2006 08:51 PM
#1
Posted 08 January 2006 - 08:51 PM
#2
Posted 09 January 2006 - 02:05 PM
ok have you run detect and repair? go under support or help (once the application is launched). go to detect and repair. when it launches it will prompt you for some answeres... check "restore my shortcuts while repairing". that should resolve your issue with office.
lets fix office and see about media player. what version of MP do you have?
lets fix office and see about media player. what version of MP do you have?
#3
Posted 09 January 2006 - 08:21 PM
I had WMP version 9, then after it stopped working I tried to upgrade to version 10, but it downloads and when I click on the finish button at the end an error pops up and says " an internal application error has occured". And I can't rollback to an earlier version of WMP.
#4
Posted 09 January 2006 - 08:22 PM
Oh yeah, thanks for your help starjax!!! I almost forgot! And by the way, where in Help and Support is Detect and repair? I've searched the topics but still can't find it, even under tools.
#5
Posted 09 January 2006 - 09:56 PM
Open Word, click help, click detect and repair, tick restore shortcuts
#6
Posted 10 January 2006 - 06:46 AM
Oh, found the detect and repair...used it and a message came up that said "The Windows Installer Service sould not be accessed. This can occur if you are running windows in safe mode or if the windows installer is not properly installed. contact your support personnel for assistance." This also just happened when I tried to download an aoutomatic update from JAVA
#7
Posted 10 January 2006 - 09:33 AM
have you gone to windows update and gotten the newest version of windows installer?
#8
Posted 11 January 2006 - 06:48 AM
I tried to download MICROSOFT windows installer 3.0 from their website and accepted the terms and agreements and then get an error that says "accessed denied" when i click on that then an error box with "MSI30-KB884016 installation did not complete. Select 'OK' to undo changes that have been made." pops up. I click ok.
#9
Posted 11 January 2006 - 06:51 AM
Does it download the file
#10
Posted 11 January 2006 - 05:38 PM
Yes, I have downloaded it to my documents.
#11
Posted 11 January 2006 - 05:43 PM
#12
Posted 11 January 2006 - 05:58 PM
I was downloading 3.0, but this version ran and installed without errors. Thanks... Now?....
#13
Posted 11 January 2006 - 06:23 PM
Initially, go with opening Word, click help then detect and repair
#14
Posted 11 January 2006 - 07:05 PM
It did what I reported in post #6...I copied the error again
(post 6)Oh, found the detect and repair...used it and a message came up that said "The Windows Installer Service sould not be accessed. This can occur if you are running windows in safe mode or if the windows installer is not properly installed. contact your support personnel for assistance."
(post 6)Oh, found the detect and repair...used it and a message came up that said "The Windows Installer Service sould not be accessed. This can occur if you are running windows in safe mode or if the windows installer is not properly installed. contact your support personnel for assistance."
#15
Posted 11 January 2006 - 07:21 PM
1. Log on to your computer as an administrator.
2. Click Start, and then click Run.
3. In the Open box, type cmd, and then click OK.
4. At the command prompt, typemsiexec.exe /unregister, and then press ENTER.
5. Type msiexec /regserver, and then press ENTER.
6. Verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry. In some cases, you may also have to add Administrator accounts. To do so:Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
a. Click Start, click Run, type regedit in the Open box, and then click OK.
b. Click the following registry hive:
HKEY_CLASSES_ROOT
c. On the Edit menu, click Permissions.
d. If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click
Check Names, and then click OK.
e. Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the Permissions for SYSTEM box.
f. Click Apply, click OK, and then quit Registry Editor.
7. Restart the computer. If the problem is not resolved, repair Windows XP.
You can use these to repair XP
Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, type Y then press enter and as it reboots, look for press any key to load from CD, press enter
XP Repair Install
Or here if you are unable to run XP Repair Install
Alternative XP Repair Install Method
Use Windows Installation CD to repair the current installation, from the list, which uses a slightly different method
Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system
After running XP Repair you will need to install all Windows Updates
Microsoft Update
2. Click Start, and then click Run.
3. In the Open box, type cmd, and then click OK.
4. At the command prompt, typemsiexec.exe /unregister, and then press ENTER.
5. Type msiexec /regserver, and then press ENTER.
6. Verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry. In some cases, you may also have to add Administrator accounts. To do so:Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
a. Click Start, click Run, type regedit in the Open box, and then click OK.
b. Click the following registry hive:
HKEY_CLASSES_ROOT
c. On the Edit menu, click Permissions.
d. If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click
Check Names, and then click OK.
e. Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the Permissions for SYSTEM box.
f. Click Apply, click OK, and then quit Registry Editor.
7. Restart the computer. If the problem is not resolved, repair Windows XP.
You can use these to repair XP
Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, type Y then press enter and as it reboots, look for press any key to load from CD, press enter
XP Repair Install
Or here if you are unable to run XP Repair Install
Alternative XP Repair Install Method
Use Windows Installation CD to repair the current installation, from the list, which uses a slightly different method
Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system
After running XP Repair you will need to install all Windows Updates
Microsoft Update
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