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Canon Scanner error messages


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#1
budweiserbeauty

budweiserbeauty

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I am getting the following error message when I try to scan images:

Error in scanner.
Turn off scanner and followin instructions in manual.
Scanner driver will be closed.(Code:201)


Once I press "OK" the next message appears:

There is a TWAIN error. Maybe the device is not connected.


I went to Canon's troubleshooting website and followed the troubleshooting tips for the first error message and the TWAIN one...both didn't help.

I also uninstalled and reinstalled it but it still is giving me the same messages. I bought this over 2 years ago and it has always done this. Only once maybe every 1/10 times will it work...just won't any other time.


Anyone Have Any Help For Me!!!!!!!!!!!
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#2
Jack123

Jack123

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CanoScan 3000F
10th Jan 2006

Hello – Welcome to G2G –

I also uninstalled and reinstalled it but it still is giving me the same messages. I bought this over 2 years ago and it has always done this. Only once maybe every 1/10 times will it work...just won't any other time.



Is this the same PC that you had 2 years ago –
Have you updated from Win-98

The Scanner is a [USB Device] - Do you have any other USB Devices Installed on PC -

I am giving the following [Process] to enhance [Device Manager]-

Here is tool to Prepare – [Device Manager] – to [View Non Present Devices]
_______________________________________________________________

Preparation Process for [DEVICE MANAGER] to View [Non Present Devices] – This is a 2 Step process that needs to be done only once –

Step – 1 Set [Folder Options] to [Show Hidden Files & Folders]
Step – 2 Set [Device Manager] to [Show Non Present Devices]
______________________________________________________________

Step – 1 Open [Control Panel] and set [Folder Options] to show [Hidden Files & Folders] – (1 time process)

(1) – Click [Start] Button
(2) – Scroll up to [SETTINGS] > Click on [CONTROL PANEL]
(3) – Open [Folder Options]
(4) – Click on [VIEW] Tab
(5) – Scroll down to [Hidden Files & Folders]
(6) – Click the [SHOW HIDDEN FILES & FOLDER] Option
(7) – Deselect OPTION – [Hide Protected OS Files – Recommended]
(8) – Click [OK]
(9) – Close [Control Panel]
_________________________________________________________________

Step – 2 Prep [DEVICE MANAGER] to view [Non Present Devices] –( 1 time process)

(1) – Right Click [MY COMPUTER] > Click [PROPERTIES] on Drop Down Menu –
(2) – Click [ADVANCED] Tab – (on System Properties)
(3) – Click [ENVIRONMENT VARIABLES] Tab -
(4) – Under [SYSTEM VARIABLES] Section – Click [NEW] Tab –
(5) – In [NAME] Section – Type – devmgr_show_nonpresent_devices
(6) – In [VALUE] Section – Type the number 1
(7) – Close out by Clicking [OK] Tabs – 3 Times – (3 levels/panels to close)
(8) – Click on [START] Button > Then click on [RUN] –
(9) – Type – devmgmt.msc – and then Click [OK] – This will open [DEVICE MANAGER]
(10)– Click [VIEW] on Menu > Click [Show Hidden Devices] on Pop Down Menu –
(11) – View [Hidden Devices] – Indicated by Faded Gray Print – (Close when completed) –
(12) – Restart Computer – (To ensure a good [Initial] beginning -
_________________________________________________________________

Standard Process to Open [DEVICE MANAGER] with [Show Hidden Devices] Option set -

(1) – Right Click [MY COMPUTER]
(2) – Browse down [Menu] to [Properties] > Double Click to Open Properties Page
(3) – Click on [HARDWARE] Tab
(4) – Click on [Device Manager] Tab
(5) – Click on [View} on Menu Bar
(6) – **Click on [Show Hidden Files]**
(7) – Expand Folders as required
(8) – You need to double left click or right click each line to reveal additional info
(9) – [Non Present Devices] will be denoted by –(Light/faded gray print)

** Step 6 will have to be set to [Show Hidden Files] on each opening of [Device Manager] **
___________________________________________________________________

Now Scan/Browse thru [Device Manager] – and find Scanner or Imaging Devices- Are there any Yellow Warning Notes/Signs beside Scanner –

Report back what [Device Manager shows about Scanner – And how many instances of [Grayed Out] Scanner Entriees you have -

Jack123

Edited by Jack123, 16 January 2006 - 08:28 PM.

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#3
ianbaillie

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I've just started getting this same message "Error in scanner". I've got it working by just disconnecting the USB lead and plugging it back in whilst the computer is still on. The scanner then makes it nice whirring noise and works. The problem appears to have started when I connected up a Belkin 4 port USB hub!
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#4
Jack123

Jack123

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CanoScan 3000F
16th Jan 2006

Ianbaillie –

I've just started getting this same message "Error in scanner". I've got it working by just disconnecting the USB lead and plugging it back in whilst the computer is still on. The scanner then makes it nice whirring noise and works. The problem appears to have started when I connected up a Belkin 4 port USB hub!

There are a lot of –[Anomalies] – with USB Ports - & Chipsets –

The problem with –[Hubs] – I have not specifically tracked them down – but – [Inrush Current] appears to cause Oscillations or causes temporary disconnection – Also there appears to be a [Race Problem] with [Driver Installation] – on Boot up- Sometimes you have disconnect USB Device from HUB After Turning [OFF} – Then when PC is up & running – Connect Scanner – then it is OK – I do not know if HUB is installed & settled down before Scanner is installed – Have not had the time to do testing –

But you have a work around plan – not too inconvenient – Do you have HUB connected to [External Power] – Some Hubs – Have a switch that has – [Internal/External Power Connection] – Verify it is in [External] position
This will conserve PC USB Power –

Keep in mind some scanners are USB Powered – and draws 500 milliamps – (USB Port Maximum Power) – If you have such a scanner – you should use a dedicated External Powered Hub for the Scanner & only that device –
To keep this thread from getting out of hand – You should start your own thread if you need to continue with more details on your problem – I am aware that you were just adding your input – and I appreciate that information – Thanks – You did have [Constructive Input] – That is why I shared the info/data on Hub
_______________________________________________________________________

All Others- Other than Staff -

If anyone else is reading this – It is OK to add input to this [Original Post Problem] – but if just adding more problems – or a – [Me too] Post – without any constructive input – Then Please - Start Your own Thread -
_______________________________________________________________________

Jack123
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