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Cotrol panel problems


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#1
Brad1951

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my daughters boy friend has been doing alot of surfing/downloading on her pc and now when she tried to access add/remove programs to get rid of some of the "junk" he had installed she gets an error message "cant access -privilages denied", etc or something to that affect. She then also discovered she can't access anything in control panel!!! She is running Windows Me. would apprecite any help on this. thanks alot
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#2
tazz1964

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Hi
welcome to geeks to go
do you have the pc setup for more then one user?
<_<
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#3
Brad1951

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Hi Tazz, to my knowledge she has no user passwords or any other restrictions for another user on her pc-unless her boy-friend unknowingly changed some settings somewhere and if so, where do I check for this. Hope you had a good Easter and thanks for your help
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#4
Brad1951

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Hi Tazz, the error she gets when she trys to access anything in control panel (even users) is- "windows cannot access the specific device/path/file-you may not have the appropriate permissions to access the items-control panel". Dont know if this helps you out or not
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#5
admin

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Welcome Brad <_<

This is a side affect of a common spyware program. Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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