[petsr4keeps]

Hello,

I have created and saved a document in Wordperfect 11. When I worked on it again and re-saved it, I got the hour glass and it froze. I then had to do a Cntrl, Alt, Delete to get out of Wordpefect. I have not been able to open the document ever since this happened. This happened to me once before and I had to re-create what I had previously done, as I could never open the document again. Any advice would be appreciated.

Thank you

Edited by petsr4keeps, 10 January 2006 - 09:22 PM.

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Have you got Norton AV

[Retired Tech]

Have you got Norton AV

[petsr4keeps]

I have Panda Titanium

[petsr4keeps]

R U still there Keith?

[Retired Tech]

Norton AV has an Office plug in, not sure about Panda, usually if there is anything which works with Office and the AV then the scan request causes Word to freeze

[petsr4keeps]

Sorry, I don't understand. Should I be looking for something? What do I need to do?

[Retired Tech]

Check through the options of Panda to see if anything scans Office programmes, usually called Office plug in

[petsr4keeps]

I couldn't see anything for office scans or "plug ins" I don't know what plug ins are....

[Retired Tech]

They are just add ins which do certain things

Can you boot the PC to safe mode and then try to open a document

[petsr4keeps]

I can open other documents in W/Perfect, just not the last one I saved for some reason. Do you still want me to go into the safe mode and open another document?

[Retired Tech]

Try to open the last one in safe mode, if it opens the click file then save as and rename it

[petsr4keeps]

hi again,

I was able to open and re-name the document in safe mode. I tried to print it, so I would have all of the information, but it said i needed to install a printer. When I tried that, it would not allow me to do the install. I then re-booted my computer and attempted to open the document with the new file name. It wouldn't open. It froze again. Why was I able to open he document in safe mode, but not the other way? I would be happy just to print it out so I can copy the information to a new document.

Thanks

[Retired Tech]

Sorry for the delay with this but the posts were at 5 am local time

Download and install this, then open the document in safe mode, click file then print and select PDFreDirect as the printer, this will give you a PDF document which you can at least save and print from any PC

http://www.exp-syste...m/Downloads.htm

You need the green one

The printers may not run in safe mode, but may run in safe mode with networking, or if you go to normal start up you should be able to print the PDF

Hope this helps out, try creating and saving a new document