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recover from a serious error


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#1
hduc

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My computer shut down on me and restarted twice now...with a message stating that windows had recovered from a serious error.

I am new to computers and am wondering if I should be concerned.

When it shut down it restarted on it's own...once I was installing some camcorder programs and once at no particular time.

Can anyone give me any advice?? Thanks.
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#2
Retired Tech

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This will eliminate a few things if it does not stop the error

Click start then run, type sfc /scannow then press enter, you need the XP CD and get an onscreen blue progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.


Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete, then reboot

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional


Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#3
hduc

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Called HP ( under warranty) they said it was an HP memory disc error, so they took me to HP to download the fix.....so far so good.

They set my computer so it goes to the Blue Stop screen with more info rather then rebooting, that way if it happens again , I will have more info to give them.

The HP tech thought that he fixed the problem and I should be ok, so we shall see.

Keith, thanks for the info you supplied...
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#4
Retired Tech

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Thank You for letting me know
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