[Misty M]

Hi, I'm new here. I've had a Dr. Watson Postmortem error window pop up on my system, so have don the Error Doctor scan. The problem is, when I go to remove the errors, & click on the "get product key" button, I get a message saying "Invalid product key", & can't remove the errors.

I have no idea why I get that message or can't remove the errors. If anyone could tell me, it would be so helpful.

Thanks,

Misty M in Vancouver

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If you downloaded the programme, it will likely show the errors then need purchasing before removing them

See if you get the same number of errors with this

Download, install and run Tune Up 2006 Trial

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete.

Run Tune Up disc clean up

Run Tune Up registry clean up

Click optimize and improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

If you downloaded the programme, it will likely show the errors then need purchasing before removing them

See if you get the same number of errors with this

Download, install and run Tune Up 2006 Trial

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete.

Run Tune Up disc clean up

Run Tune Up registry clean up

Click optimize and improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[Misty M]

Thank you, I'll try that tomorrow, it's getting late here now after 1 AM

MM in Vancouver

[Misty M]

Thank you for the advice. I'm still having problems though. I think I may have AceBot but will read the posts before I ask another question.

Thanks again,

Misty M Vancouver

[Retired Tech]

If you think malware is the cause

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum