[Suzi_1979]

Hello all, I just bought a brand new desktop a week ago, ( HP 3.0 Ghz, 250 RAM, 80 GB, WINXP). Whenever I try to play an online game, or view a cartoon or mini clip online, the computer restarts all by itself. I tried unclicking auto restart in the my computer properties and get this blue screen now when it does it. I know that blue screen telle me whats wrong in a way but I still dont know whaty to do from there....?? Since my PC is BRAND NEW Im hoping it isnt hardware related. Why does this happen? How do I fix it? Keep in mind though I am COMPUTER ILLITTERATE so if someone does decide to help it its going to have to be STEP BY STEP instructions, I've tried going to microsoft.com and other forums and they all seem to be speaking martian!! Please help, this PC is brand new and I havent gotten to even enjoy it!!!
I appreciate any help I can get, thank you in advance.

[Advertisements]

Click start then run, type sfc /scannow then press enter, you need the XP CD and get an onscreen blue progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete, then reboot

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair

If you are unable to run XP Repair

Alternate XP Repair

Use the last one, Windows Installation CD to repair the current installation, which uses a slightly different method

After running the repair it will be necessary to install all Windows Updates

Microsoft Update

[Retired Tech]

Click start then run, type sfc /scannow then press enter, you need the XP CD and get an onscreen blue progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete, then reboot

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair

If you are unable to run XP Repair

Alternate XP Repair

Use the last one, Windows Installation CD to repair the current installation, which uses a slightly different method

After running the repair it will be necessary to install all Windows Updates

Microsoft Update