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error trying to access image zone plus


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#1
mrbill57747

mrbill57747

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I have a new hp that is 3 weeks old and when I try to access my Image Zone Plus i recieve an error that reads 'value cannot be null. Parameter name: path 1. I have been in touch with HP but with no success. Can anyone help me that has had this problem?
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#2
gerryf

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Can we assume that you uninstalled , then reinstalled it already? What did HP tell you?
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#3
mrbill57747

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Thank you for your response. HP tried to tell me it was a printer installation problem and then they had me enable temp files. but neither of these worked. Can I uninstall image zone? and where can I get it re-installed from?
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#4
gerryf

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Was it part of the HP install, or did it come with a printer?
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#5
mrbill57747

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thank you... it was a hp install. I can access my media center but not Image zone plus. Is this a subscription service that I don't know about? HP never said anything to me about it when I gave them all the info on my system.
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#6
gerryf

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its software to organize, edit, share and protect photos (with ease they say)....personally, I usually uninstall it.

You might want to check your PCs softwre updates on HP.com and see if a fix is available
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