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Disconnection problems


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#1
Ste

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[size=2]Hello, for over a week now I have had unwanted and frequent disconnections whilst online using a dial-up. I have changed the modem as I happened to have a brand new one available but this doesn't seem to have made a difference. I found that the printer was on the same port as the modem (1) so I changed the modem port to 5 without any improvement, I have also reinstalled the modem.
I'm not too well informed about this problem and don't know whether to suspect a software problem or the telephone system in the house. By this I am thinking about the total REN values in the house which I am a bit confused about as we had a BT Freestyle 2200 (3 set) bought us for Christmas and the book says the value is 1. I presume this means for all 3. I get the total to be 4 which is the limit but there are actually 5 phones now and an answerphone. As the problem has only been recent I am confused. Any idea's? :tazz:

Steve

Edited by Ste, 19 January 2006 - 05:30 AM.

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#2
Retired Tech

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Right click the connection then click properties to look for disconnect if idle or auto disconnect, which would happen after 20 mins
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#3
Ste

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The menu headings you mention don't seem to exist in the properties info. I am using Ntl, dialer, don't know if you are familiar with that but the only relevant items I can find don't seem to give any clues- idle time before hanging up- never/enable hardware flow control-checked/modem error control-checked/modem compression-checked. However, and I am not sure as yet if will make a difference but under Ports/Com port/Resources/conflicting devices/Details-Interrupt Request 04 used by com port3. I found that two modems where listed so I deleted one. This would seem to be the answer but there was an entry for a second modem which I deleted yesterday which returned? Plus port 5 showed as not in use and nothing is using port 04 that I can see. Still confused but will see how it goes. What is the best way to clear the ports and start from scratch if I need to? I was just disconnected again whilst writing! ?

Steve.
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#4
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Is there a redial if the connection is dropped box to tick

It may be that the modem listing which returns is the legitimate one
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#5
Ste

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Yes there is a 'redial if line is dropped' unticked under 'dial-up properties'. I also notice that under 'Modem properties/query modem, I get the message- 'The port that the modem is using is currently open by another application. Exit any aplication currently using port'. 'Intel® 82801EB LPC Interface Controller' shows under properies for the port com (3). I don't know what application this refers to?

Steve.
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#6
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Tick the redial box, click apply

How many connections are in network connections

On a web page, click tools, internet options, connections to check if always dial my default connection is applied
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#7
Ste

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Hello again, there is only one connection for NTL in network connections. I have been waiting to see if the connection has stabilized after reinstalling the modem again but it isn't any different, it will stay connected for some time i.e. a long download, but seems to disconnect when different programs are involved. I am suspicious of the message under 'Modem Properties/ diagnostics- the port is currently open by another application-exit the application. I am thinking that this is interrupting the modem procedure but if this is a possibility, how do I find out which application is interrupting? Don't know what else I can say but it is very frustrating.

Steve.
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#8
Odge

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Its possible that your ISP is doing it.When I used dail-up I went from Earthlink to Netzero and back to Earthlink.With earthlink I never got disconnected and yet with Netzero I was disconnected constantly.Whats your ISP?
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#9
Ste

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Hello, I am using NTL and haven’t had any problem for a long time, I am suspicious that another program is causing the problem but don't know where to start as far as finding the culprit is concerned. I might be wrong.
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