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Spamkiller problem


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#1
weeman

weeman

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:tazz:

in work we have spamkiller and had to add banned content.this is putting some legitamite mail into quarintane. when we release it to the end users mail they get the email message saying about it being quarintaned etc and then when you click view nothing happens.anyone else encounter this problem?does anyone know how to fix it?

Thanks in anticipation

WM

sorry about spelling
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#2
dsenette

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first, does your "work" have it's own tech support or IS department?
second since you're talking about a "work" computer...i assume that you guys have payed for a subscription for this product...which comes with support from mcaffee....have you tried calling mcaffee?
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#3
weeman

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im part of the IT dept.on a year work placement and cant figure it out.and yes we have got in touch with mcafee and they bout as much use as an ashtray on a motorbike
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#4
starjax

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its not one of the better antispam products. is there any updates available for the product? what kind of filtering are they using? Keywords for example? banaysian?
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#5
ScHwErV

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We had the same problem here at work, this is what we decided to do.

Instead of having my spam catcher (SPAMcop) delete all the emails marked as SPAM, it just adds *SPAM* to the beginning of any emails marked as SPAM. Then I created a rule to send all emails marked as SPAM to a SPAM folder in each users account. That way the emails dont get deleted, but get tucked away.

When I have a user who gets a valid email in their SPAM box, they forward that email to me and I add it to the whitelist. It is a lot less work than trying to get an all-inclusive email spam filter to only delete the bad ones.

ScHwErV :tazz:
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