[mpatel]

Hi,

I have a Toshiba Satellite running Windows XP - home addition, my son put in CD with a game meant for Windows 98,ow I cannot open the drive, if I press the eject button I get a very weak green light, I have tried the paper clip in the hole, still nothing, I have done the right click on the drive and tried to eject it that was still not luck, if I go into device manager and troubleshoot it shows there are no problems, if I type dir d:\ then I get a message saying device not ready. Can someone please help, Thanks!

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Welcome to G2G, mpatel

Can you try rebooting the laptop, or shutting it down then powering it back up again, please. As soon as it starts to power back on (i.e before XP starts to load), press the eject button on the DVD drive.

If it still refuses to open, then it sounds like something may be jamming it. Let me know what happens when you try to eject it on powering up, first.

[Samm]

Welcome to G2G, mpatel

Can you try rebooting the laptop, or shutting it down then powering it back up again, please. As soon as it starts to power back on (i.e before XP starts to load), press the eject button on the DVD drive.

If it still refuses to open, then it sounds like something may be jamming it. Let me know what happens when you try to eject it on powering up, first.

[mpatel]

nope, tried that a couple of times, still the same.. Thanks

[Samm]

In that case, it sounds like you need to take the laptop in for repair so someone can open it up manually I'm afraid.