I began having a problem with my laptop last night where the internet page began to run extremely slow and freeze up and also when running windows media player. I also experienced a "clicking" sound from the system (not from speakers). After this happened I began receiving errors each time I attempted to log onto the internet. My first issue is:
ISSUE #1
When going into internet explorer, the page loads then freezes as the system makes the loud loading sound then a message appears:
"Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what the data this error report contains, click here."
After clicking it shows"
"Error Signature
Event Type: InPageError P1:C000009C P2:00000003
C:\DOCUME~1\Brent\LOCALS~1\Temp\WER4992.dir00/iexplore.exe.mdmp
C:\DOCUME~1\Brent\LOCALS~1\Temp\WER4992.dir00/appcompat.txt"
Then I am forced to select don't send report or send error report, then internet explorer closes out.
I tried rebooting several times, also followed instructions from one message board to run "CHKDSK" and perform a disk check for errors, and errors were reported and apparently fixed. I also deleted my cookies, and temp internet files. Regarding the above two file names, I cannot find a "C:\DOCUME~1..." anywhere on my system.
I still cannot get into internet explorer without it closing out immediately each time, please help!
ISSUE #2 (which I may think can be related to #1 somehow)
When I run spyware doctor to detect malware/adware etc, I get 3/4 of the way done and receive an error message of "error in .dll Scan_Start: External exception C0000006"
I select ok then the spyware proceeds to finish (without fixing that one error I'm assuming)
Symptoms/Problems/Issues I am experiencing now:
1. I cannot access the internet b/c I get the error and it closes on me
2. I cannot access windows media player because it freezes and locks up
Thank you in advance for your assistance,
Dakicka