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Explorer Illegal Operation

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I offered to help a friend try & fix her computer, Win 98. Upon boot receive Explorer has performed an illegal operation. If problem continues contact program vendor. Click details and receive Explorer caused an invalid page fault in module Explorer.exe at 0167:00401f31. Prior to this, rec'd another address which was fixed by extracting a shdocvw.dll file.
Because I cannot get onto the computer, other than a dos prompt, I am using another computer to communicate this message, so downloading directly to that PC is not possible. I suspect a virus, but don't know how to clean without being able to get into it other than from dos. THank you.
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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

***Download Hijack This onto a disc and see if you can run it. Copy the log and post it back here *****

[edit] As there has been no response from the original poster, this topic is now closed. If you have any other problems, please post a new topic.

Edited by bananafanafo, 15 April 2005 - 11:21 AM.

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