[gerryf]

You are logged in as a user account...what about when logged in as administrator? Is it still missing?

Log off (not turn off), then hit ctrl-alt-del twice, sign in as ADMINISTRATOR with appropriate password

Is run there>

(want to know if this is user issue or machine issue_)

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My account has always been an admin (I checked under control panel just now to make sure it had not changed)

I will try logging in as "admin"

[wm_hunter]

My account has always been an admin (I checked under control panel just now to make sure it had not changed)

I will try logging in as "admin"

[gerryf]

I know that...the issue is not your user level, but your user account.

[wm_hunter]

Hmm, When I try to log in as "Administrator" I get nothing but a blue desktop with nothing, I try to ctrl+alt+del and click task manager, nothing. I had to turn the comp power off.

[gerryf]

that is interesting....what about in safe mode?

[wm_hunter]

In safe mode I can log in as Administrator and I have the run. If I log in under my normal account I am still missing run.

Administrator still does not work out of safe-mode.

[gerryf]

logged in as you

start > run
regedit
<enter>


navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies

Select the folder on the left that says policies, right click, choose EXPORT, export REG key.

Zip it up and attach to next post
select the following key, right click

[wm_hunter]

Considering that I cannot access the run command

I have a set of utilities I can use, one of which is a shortcut to a bunch of functions, one being run.

Zip it up and attach to next post
select the following key, right click

? on that last line

Anyway.. attached below

Attached Files

•  Policies.zip   1.38KB   102 downloads

[wm_hunter]

Done...

[gerryf]

Sorry, wasn't thinking... normally, I'd say you could have run it by double clicking on regedit.exe in c:\windows\system32, but I am not even certain you could do that with the restrictive key that remains



You have a ton of stuff blocked out. download fixit.zip, extract, doubleclick and say yes to merge



Reboot.

Should fix you right up

Attached Files

•  fixIT.zip   402bytes   105 downloads

[wm_hunter]

Will do. I have some other small reg problems from this, like when I try to run add\remove programs I get a nice error message. About the only other problem I have found, no big deal but would be nice to fix.



I will get back to you on that fix asap

[wm_hunter]

It is fixed

Thank you to gerryf, dsenette, Kat, and everyone else here on GeeksToGo

If anyone knows a quick-fix for the add\remove it would be appreciated, I can make a new topic if not. I really can't thank you guys enough

[gerryf]

man, that is one wacked out machine

OK, this is a long, ugly problem to resolve, but thankfully Microsoft has a wonderful step by step for it

http://support.micro...om/?kbid=266668

Read it, print it, and ask questions is you do not understand it or if you need help.

[wm_hunter]

Not at home at the moment, would be much easier if tehy supplied a quick .reg fix file

I will look over it, thank you

[wm_hunter]

This is a little confusing...
At the prompt, type REGSVR32 APPWIZ.CPL.

Worked fine, skipped step 3

Step 4: Do I need to fix my IE to get it to work?

Missing entry HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache

What next? The instructions are a little confusing...