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#1
fizzyg

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we are trying to uninstall avg virus protection so we can install different virus protection but we cannot uninstall it because it come up with "there is an error" and then some letters. so we dont know what to do.
thanks
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#2
Elaine

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Using Safe Mode Navigate to where you saved the AVG Installation file that you used to install it if you havent got that file then you will need to get it, Click the Red AVG link and Download AVG & save to your hardrive

Click on the AVG7Free Installation file
...........At the welcome dialog box Click Next
...........Click to Accept the Licence
...........on the Acceptance notice, Click Accept
on the next dialog box AVG will Check the system status
Next you will see a dialog box with 3 options
...........Select Uninstall product and Click Next
...........When prompted, Select Remove user settings
...........Select Include objects in Virus Vault
...........Click Yes
...........Click Ok
...........Restart computer

...Please Check to see if these exist,
....A.... Navigate to C:\Program Files\and highlight the folder named Grisoft and hit the delete key.

....B.....In Windows XP Navigate to C:\Documents and Settings\All Users\Application Data and highlight the folder's named Grisoft, and AVG7 and hit the delete key you may find that there is only one folder and not two.

Then reboot the computer to update the registry files.

Elaine



we are trying to uninstall avg virus protection so we can install different virus protection but we cannot uninstall it because it come up with "there is an error" and then some letters. so we dont know what to do.
thanks


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#3
fizzyg

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we got as far as checking the system status then it says installation failed, an error has occured, so we dont know what to do.
thanks
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#4
Pi rules

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Welcome to Geeks to Go! :tazz:

Do you mind posting the exact error message? Also, try clearing all temporary files with something like CCleaner (there's a link in my signature).
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#5
fizzyg

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the error message says MFC71.DLL
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#6
gerryf

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that's interesting...are you running your email program or office during the uninstall?

That file is used by MSWord, Outlook, and perhaps outlook express. Since AVG integrates with email programs, it may not be able to uninstall while theya re running
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#7
Elaine

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Had fizzyg been in safe mode no programes would have been running.

Also fizzyg although you said that the error was MFC71.DLL did it say it was missing or corrupted?


The following Information was gained With thanks to the WinAntiVirus 2005 Knowledge Base

A dynamic link library (DLL) is a collection of small programs, which can be called upon when needed by any executable program. Such files are responsible for allowing the application to communicate with a specific device such as a printer or may contain source code to do particular functions. MFC71.dll is one of those indispensable and crucial dynamic link library files that controls most of the functions triggered by different applications on the user's system..

The uninstallation of antivirus solutions from the user's system could accidentally remove the MFC71.dll file too. With this crucial file missing, the system encounters various functional difficulties especially when programs like AntiVirus call this file. The system usually displays error messages that the MFC71.dll is either missing or corrupted.


Follow the steps discussed below to go about installing MFC71.dll again on your computer:

1. Download the .dll file from the following link:
http://support.winan...files/mfc71.dll

2. A File Download window opens.
3. The MFC71.dll file needs to be restored back to its original location on your computer. To acheive this, click Save in the dialog window and save the file in any of the following paths depending on the type of OS you use:

a) For Windows 2000/XP operating systems: C:\WINNT\System32.
b) For Windows 98/ME operating systems: C:/Windows/System

NOTE: The location of the Windows folder may differ from PC to PC depending on the system configuration. Hence, if you do not find the Windows folder in the location specified above, it is recommended to search for the folder manually. The System folder will always be present inside this Windows folder and this is where the .dll file should be saved.

Elaine
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#8
fizzyg

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i tried that what you said, then a box comes up and says "these files are used by the os and by various programmes, editing or modifying them could damage your system." do i clcik ok, or am i right not to do it?
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#9
Elaine

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Fizzyq

I want you to create a restore point if you dont know how the instructions are


To create a new System Restore Point in Windows XP click Start -> All Programs -> Accessories -> System Tools -> System Restore. When the System Restore Utility opens, click "Create a Restore Point" then click Next. Enter a name for this Restore Point (for instance, "Before the MFC71.dll "), and click Create. The utility will then take a snapshot of your system so that you can restore to that point sometime in the future.

and then you can replace the MFC71.dll then if any thing dose go wrong then at least we can restore the system.

Elaine

Edited by Elaine, 29 January 2006 - 01:05 PM.

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#10
fizzyg

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we cant do a system restore because it looses all your documents and work that we have on our system doesnt it.
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#11
Elaine

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System Restore works a lot like the Undo command in Microsoft Word. You can use System Restore to remove any system changes that were made since the last time you remember your computer working correctly. System Restore does not affect your personal data files (such as Microsoft Word documents, browsing history, drawings, favorites, or e–mail) so you won't lose changes made to these files.

Although it is wise to save your work if you are working on it before creating the restore point.
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