[grandpa]

Hi

I am trying to reinstall Zone Alarm.

But I keep getting message : vsmon.exe Application error " The instruction at 0x01cc2ccd referenced memory at 0x000000018. The memory could not be "read"

and also message:

vsmon.exe The instruction at "0x01cc2ccd" reference memory at ")0x00000018". The memory could not be "read"
ClickOK to terminate the programme

Can some tell me please what I need to do to be able to reinstall ZA.

( It happens whether I try to install Pro, or suite, or free versions, I have tried thru Safe Mode).

Many thanks

Grandpa

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Are you selecting clean install, not upgrade

[Retired Tech]

Are you selecting clean install, not upgrade

[grandpa]

Hi Kieth

I don't even get as far the window which has this request, all I get is when trying to reinstall is a small window "Verifying installed components etc" then the above message. It doesn't get as far as any windows asking for name, email address etc.

Hope I have described OK.

Many thanks

Grandpa

[Retired Tech]

Download whichever version you want of ZA, (trial versions for suite or pro), save it to a folder, right click the taskbar icon, click shutdown ZA, confirm, open the folder with the downloaded copy, click set up, choose clean install

[grandpa]

HI Keith

I must be thick, I have done most of what you suggested howeve there is no icon in the task bar, so I can't, click shutdown ZA, confirm, open the folder with the downloaded copy, click set up, choose clean install.

Any other thoughts.
Many thanks for your help.

[Retired Tech]

When you say re-install, have you already removed it, if so Use search to look for zonelabs, include hidden and system files

You should get one in windows system 32, delete that

Look for zonealarm, you should get two, an application and a programme file folder, delete those

Then

Download, install and run Tune Up 2006 Trial

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete.

Run Tune Up disc clean up

Run Tune Up registry clean up

Click optimize and improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Those will have cleared the drive of obsolete software errors

You should then be able to download the version you want from here

http://www.zonelabs....n&lid=hotryzass

Download to a folder you create then install it from there

You can then run through the other steps here

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[grandpa]

Hi Keith

Many thanks for your ongoing help.

Unfortunately the prob still exists, I "suspect" it may be a registry prob so I guess ther's only one way to fix it.

A fresh install Of Windows. Damm.

Many thanks

Grandpa

[Retired Tech]

You have run Tune Up?

[grandpa]

Hi Keith.

Yes I have.

Many thanks

Grandpa

[Retired Tech]

Do you want to edit the registry

[grandpa]

Hi Keith

I could try with a little help.

Cheers
Grandpa

[Retired Tech]

Click start then run, type regedit then press enter to get this

[attachment=6227:attachment]

Click the + next to HKEY_CURRENT_USER to get this

[attachment=6228:attachment]

Click the + next to software

Click zonelabs (the folder not the +) [attachment=6229:attachment] press the delete key, confirm, press enter

Close the registry editor

Open it again from start then run

Click the + next to HKEY_LOCAL_MACHINE

Click the + next to software

Click the zonelabs folder, press the delete key, confirm, press enter

Close the registry editor

Run Tune Up disc clean up

Run Tune Up registry clean up

Click start then run, type prefetch then press enter, click edit then select all, right click any file, click delete, confirm, reboot

Install Zone Alarm from the folder you downloaded it to

[grandpa]

Hi Keith

Couldn't reply sooner as my system crashed. So I have reinstalled OS, so all is OK. Many thanks for your help.
Tuneup 2006 is a great wee programm

Kind regards

Grandpa

[Retired Tech]

Thank You for letting me know